Project Delivery Specialist

Qabird; Leiden; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Regular team outings and social events

Dog-friendly office

Job summary

Qabird is looking for a passionate individual to improve clinical workflows in Leiden, Netherlands. You will support onboarding and implementation to enhance clinician experiences with our health-tech platform.

This full-time role offers competitive salary and opportunities for career growth. Ideal candidates will have strong communication skills and experience in healthcare settings.

Qualifications

• Motivated by improving clinical workflows and reducing clinician admin burden.
• Communicate clearly in Dutch and English (written and spoken).
• Experience working in or alongside hospital settings is a plus.

Responsibilities

• Support implementations end-to-end: onboarding, training sessions, and support.
• Troubleshoot operational vs technical issues effectively.
• Coordinate across teams to ensure successful deployments.

Skills

Improving clinical workflows

Communication skills

Project management

Operational expertise

Usability mindset

Job description

At Tandem Health we’re reimagining healthcare by putting clinicians first. Our platform – designed by clinicians, for clinicians – is built on deep insight into real‑world pain points, with intuitive medical notes and workflows that truly support patient care.

We’re a fast‑scaling health‑tech company backed by top investors and expanding globally. We move fast, stay curious, and believe building something that matters starts with an extraordinary team. If you're passionate about impact and innovation, we'd love to meet you!

Who You Are

• You are motivated by improving clinical workflows and reducing clinician admin burden.
• You have experience working in or alongside hospital settings (clinical background is a plus, but not required).
• You are operationally strong and capable of running implementation plans end‑to‑end, including stakeholder alignment and structured project management.
• You bring a user‑centred mindset: you care deeply about usability, workflows, and how clinicians actually experience software (experience with UX, service design, or similar is a strong plus).
• You have strong communication skills and can work with clinicians, operations leaders, and IT teams.
• You are detail‑oriented and safety‑minded, especially in higher‑acuity environments.
• You communicate clearly in Dutch and English (written and spoken).

What You Will Do

• Support implementations end‑to‑end: coordinate onboarding, training sessions, and go‑live support for Tandem deployments.
• Be the on‑the‑ground partner: spend time with clinical teams to ensure workflows work in real conditions.
• Troubleshoot issues quickly: triage operational vs technical issues and elevate appropriately.
• Drive adoption: work with champions, track usage, and run follow‑ups to ensure teams stick with Tandem.
• Run structured feedback loops: capture workflow friction and relay actionable insights to Product/Engineering.
• Support safety and quality checks: follow internal clinical safety processes and contribute to QA sampling/checklists where relevant.
• Coordinate across teams: collaborate with Commercial, Customer Success, and Partnerships to make deployments successful.

Nice to have

• Experience in implementation, healthcare operations, or clinical informatics.
• Familiarity with hospital EHR workflows and clinical documentation patterns.
• Experience working in acute environments (ED, wards, outpatient clinics) or with multidisciplinary teams.

What You Will Get

• The opportunity to grow your career while making a meaningful impact on the future of healthcare within a fast‑growing European healthtech scale‑up.
• Competitive salary.
• Regular team outings and social events.
• A dog‑friendly office.

Location

This is a full‑time role based in Leiden, the Netherlands. This role involves regular travel across the Netherlands and may include extended on‑site periods during go‑lives.