Guest Relations Leader — Craft Unforgettable Stays

Minor Hotels Europe & Americas; Rotterdam; On-site; EUR 31,000 - 54,000; Full time

Benefits offered by this job

Training

End of year bonus

Refer-a-friend bonus

Employee rates and discounts

Job summary

nhow Rotterdam is seeking a Guest Relations Manager to lead the Guest Relations team in delivering distinctive hospitality experiences. You will oversee every guest touchpoint, from first greeting to post-checkout, ensuring service excellence in a bold, art-inspired hotel environment.

You will coach staff, maintain high quality standards, and collaborate with management to shape nhow Rotterdam's guest journey while driving guest loyalty and potential sales opportunities.

Qualifications

• Two years of international experience in a similar role.
• Fluent in English and strong communication.
• Passion for hospitality and guest experience.

Responsibilities

• Lead the Guest Relations team to deliver memorable guest experiences.
• Be the beating heart of guest relations from arrival to post-checkout.
• Coach and develop the team, ensuring clear internal communication.
• Identify opportunities to turn guest connections into sales.

Skills

Leadership

Communication skills

Guest service

Team management

International experience

Job description

nhow Rotterdam is seeking a Guest Relations Manager to lead the Guest Relations team in delivering distinctive hospitality experiences. You will oversee every guest touchpoint, from first greeting to post-checkout, ensuring service excellence in a bold, art-inspired hotel environment.

You will coach staff, maintain high quality standards, and collaborate with management to shape nhow Rotterdam's guest journey while driving guest loyalty and potential sales opportunities.