Guest Experience Lead | Rotterdam Hotel

Minor Hotels; Rotterdam; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Training programs

Year-end bonus

Employee hotel rates

F&B discounts

Team events

Career growth

Job summary

nhow Rotterdam is seeking a Guest Relations Manager to lead the guest relations team, delivering exceptional service and a memorable guest journey from welcome to post-stay. You will champion standards, coach staff, and drive a personal, nhow-branded experience for VIP guests in a vibrant, design-forward hotel environment.

Ideal candidates bring at least two years international experience in a similar role, strong communication, and a passion for hospitality.

Qualifications

• Fluent English required for global guest interactions.
• Proven ability to lead hospitality teams.
• Excellent communication and guest service mindset.

Responsibilities

• You take the lead of our Guest Relations team and inspire them to shine.
• You are the beating heart of everything guest-related at nhow Rotterdam.
• From first hello to post-check-out, create a memorable guest journey.
• You coach your team and celebrate talents, helping them grow.
• You ensure the team knows what is happening inside nhow Rotterdam and beyond.
• You maintain high quality standards and continually enrich the guest experience.

Skills

Fluent English

Team leadership

Strong communication

Job description

nhow Rotterdam is seeking a Guest Relations Manager to lead the guest relations team, delivering exceptional service and a memorable guest journey from welcome to post-stay. You will champion standards, coach staff, and drive a personal, nhow-branded experience for VIP guests in a vibrant, design-forward hotel environment.

Ideal candidates bring at least two years international experience in a similar role, strong communication, and a passion for hospitality.