Guest-First Front Desk Host | Free Parking Included

Borealis Hotel Group GmbH; Amstelveen; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Staff rates across portfolio

ALL Heartists Card

Free employee parking

Travel allowance

Job summary

ibis budget Amsterdam City South, part of the Accor family and owned by Borealis Hotel Group, seeks a Front Office Receptionist to welcome guests and manage check-in/check-out in a lively 314-room hotel.

You will communicate with guests, assist with inquiries, and support the front office team. Fluency in English and good Dutch are expected; Opera Cloud PMS experience is a plus or a fast learner will succeed.

Qualifications

• Enthusiastic, guest-friendly host.
• Fluent in English; good Dutch understanding.
• Familiarity with Opera Cloud PMS or quick learner.
• Natural ability to connect with people and anticipate needs.
• Personality and energy valued over experience.

Responsibilities

• Handle smooth check-in and check-out procedures while warmly welcoming guests.
• Communicate guest feedback and operational updates to relevant departments.
• Respond to guest inquiries in person, by phone and email.
• Prepare daily arrivals and ensure guest details are accurate.
• Support front office team with various tasks as needed.
• Close cashier at end of shift and complete administrative duties.

Skills

Guest service

English proficiency

Dutch understanding

Opera Cloud PMS

People skills

Tools

Opera Cloud PMS

Job description

ibis budget Amsterdam City South, part of the Accor family and owned by Borealis Hotel Group, seeks a Front Office Receptionist to welcome guests and manage check-in/check-out in a lively 314-room hotel.

You will communicate with guests, assist with inquiries, and support the front office team. Fluency in English and good Dutch are expected; Opera Cloud PMS experience is a plus or a fast learner will succeed.