Front Office Supervisor | Lead Guest Experience & Upsell

Borealis Hotel Group GmbH; Amstelveen; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Attractive salary package

Benefits of working with an Accor/All-

Free parking

Travel allowance

ALL Heartists Card staff rates

Job summary

The Borealis Hotel Group is seeking a Front Office Supervisor to lead shifts at ibis budget Amsterdam City South and oversee the front desk and breakfast service.

You will welcome guests, engage with them, and drive revenue through upselling while supporting a cohesive, high‑performing team in an international Accor environment. Fluency in Dutch and English is required; Opera Cloud knowledge is a plus; regular travel to the hotel is expected.

Qualifications

• Experience in a front office or supervisory role in a large hotel.
• Ability to lead shifts and coordinate front desk and breakfast service.
• Strong guest focus and communication skills.

Responsibilities

• Welcome guests to the hotel and make them feel at home.
• Prepare the shift and brief colleagues on the day’s plan.
• Engage with guests and follow up on requests and feedback.
• Maximize hotel revenues by upselling and cross-selling and motivate the team to do the same.
• Ensure the team on shift works in a safe manner and in a safe environment.

Skills

Guest service

Team leadership

Shift management

Upselling

Guest relations

Tools

Opera Cloud

Job description

The Borealis Hotel Group is seeking a Front Office Supervisor to lead shifts at ibis budget Amsterdam City South and oversee the front desk and breakfast service.

You will welcome guests, engage with them, and drive revenue through upselling while supporting a cohesive, high‑performing team in an international Accor environment. Fluency in Dutch and English is required; Opera Cloud knowledge is a plus; regular travel to the hotel is expected.