Front Office Receptionist (f/m/d)- ibis budget Amsterdam City South

Borealis Hotel Group; Amstelveen; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Staff rates

ALL Heartists Card

Competitive salary

Free employee parking

Travel allowance

Accor benefits

Job summary

Borealis Hotel Group, managing the ibis budget Amsterdam City South, seeks a Front Office Receptionist to welcome guests with warmth and coordinate check-ins/outs. The role sits at a lively Accor-affiliated property, where you’ll engage guests in person, by phone and email, and support seamless front desk operations.

You will join a dynamic team committed to hospitality, guest satisfaction and a positive work atmosphere.

Qualifications

• Guest-friendly host in a dynamic hotel environment.
• Strong English writing and speaking; basic Dutch.
• Experience with Opera Cloud PMS or quick learners.
• Ability to connect with people and anticipate needs.
• Personality matters more than experience.

Responsibilities

• Handle smooth check-in and check-out procedures while warmly welcoming and bidding farewell to guests.
• Communicate guest feedback and operational updates to relevant departments.
• Respond to guest inquiries and requests – in person, over the phone, and via email.
• Prepare daily arrivals and ensure all guest details are ready and accurate.
• Support your colleagues with various front office tasks as needed.
• Close your cashier at the end of the shift and complete all administrative duties precisely.
• You play an important role in maintaining a respectful and fun work environment.

Skills

Guest service

English proficiency

Dutch proficiency

Interpersonal skills

Fast learner

Tools

Opera Cloud PMS

Job description

Your mission

ibis budget Amsterdam City South is looking for a Front Office Receptionist (f/m/d) and it could be YOU!

Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.

Are you the kind of person who greets the world with a smile and loves making people feel at home – even when they're far from it? Then you might be exactly who we're looking for to join our front office team!

A day in the life of a receptionist:

• Handle smooth check-in and check-out procedures while warmly welcoming and bidding farewell to guests

• Communicate guest feedback and operational updates to relevant departments

• Respond to guest inquiries and requests – in person, over the phone, and via email

• Prepare daily arrivals and ensure all guest details are ready and accurate

• Support your colleagues with various front office tasks as needed

• Close your cashier at the end of the shift and complete all administrative duties precisely

• You play an important role in maintaining a respectful and fun work environment

Your profile

• An enthusiastic, guest-friendly host who enjoys working in a dynamic hotel environment

• You speak and write English well and have a good understanding of Dutch (other languages are a plus!)

• Experience with Opera Cloud PMS – or you're a fast learner and eager to pick it up

• Natural ability to connect with people and anticipate their needs

• Personality matters more to us than experience – bring your energy and flair for hospitality

Benefits

What is in it for you?

As part of the ibis budget family, you will have access to a suite of benefits that include

• A dynamic and enthusiastic team and you will be part of BHG, benefitting from staff rates through the entire portfolio

• Special rates and perks in any Accor hotel worldwide with your own ALL Heartists Card

• A competitive salary

• Parking for free for our employees, travel allowance

• The ibis budget Amsterdam City South is owned by the Borealis Hotel Group and part of the Accor brand

If you're ready to bring your personality, passion and positive energy to a place where every day is different – we can't wait to meet you! Interested? Great!