Front Office Receptionist (f/m/d)- ibis budget Amsterdam City South

Borealis Hotel Group - HR; Amstelveen; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Staff rates across portfolio

ALL Heartists Card benefits

Competitive salary

Free employee parking

Job summary

The ibis budget Amsterdam City South is hiring a Front Office Receptionist. Join a dynamic team located between Amsterdam Buitenveldert and Amstelveen Stadshart, with easy access by tram, bike, or car. Be part of the Accor network and help guests feel at home with a warm, welcoming presence throughout their stay.

Responsibilities include check-in/out, handling guest requests, and maintaining accurate guest details. English fluency is required; Dutch skills are a plus.

Qualifications

• Guest-focused hospitality mindset and friendly demeanor.
• Excellent spoken and written English; basic Dutch is helpful.

Responsibilities

• Handle smooth check-in and check-out procedures while warmly welcoming guests.
• Communicate guest feedback and updates to relevant departments.
• Answer guest inquiries via in person, phone, and email.
• Prepare daily arrivals and ensure guest details are accurate.
• Support front office tasks and assist colleagues as needed.
• Close cashier at end of shift and complete administrative duties.

Skills

Guest-friendly host

English proficient

Dutch understanding

Opera Cloud PMS

Tools

Opera Cloud PMS

Job description

Your mission

ibis budget Amsterdam City South is looking for a Front Office Receptionist (f/m/d) and it could be YOU!

Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.

Are you the kind of person who greets the world with a smile and loves making people feel at home – even when they're far from it? Then you might be exactly who we're looking for to join our front office team!

A day in the life of a receptionist

• Handle smooth check-in and check-out procedures while warmly welcoming and bidding farewell to guests


• Communicate guest feedback and operational updates to relevant departments


• Respond to guest inquiries and requests – in person, over the phone, and via email


• Prepare daily arrivals and ensure all guest details are ready and accurate


• Support your colleagues with various front office tasks as needed


• Close your cashier at the end of the shift and complete all administrative duties precisely


• You play an important role in maintaining a respectful and fun work environment

Your profile

• An enthusiastic, guest‑friendly host who enjoys working in a dynamic hotel environment


• You speak and write English well and have a good understanding of Dutch (other languages are a plus!)


• Experience with Opera Cloud PMS – or you're a fast learner and eager to pick it up


• Natural ability to connect with people and anticipate their needs


• Personality matters more to us than experience – bring your energy and flair for hospitality

Benefits

What is in it for you

As part of the ibis budget family, you will have access to a suite of benefits that include

• A dynamic and enthusiastic team and you will be part of BHG, benefitting from staff rates through the entire portfolio


• Special rates and perks in any Accor hotel worldwide with your own ALL Heartists Card


• A competitive salary


• Parking for free for our employees, travel allowance


• The ibis budget Amsterdam City South is owned by the Borealis Hotel Group and part of the Accor brand

About Us

Borealis Hotel Group

Is an expanding European hospitality company which develops, owns, operates and manages select‑service, full‑service and extended‑stay hotels, which are all branded by international hotel chains like InterContinental Hotels Group, Accor, Hilton Hotels & Resorts and Marriott. Founded in 1997 and headquartered in Amstelveen & Wiesbaden, our passionate and experienced team started building todays portfolio in 2016. Being active in the Netherlands, Belgium, France, Germany, Austria, Spain and Denmark and being backed by strong institutional investors, it is our ambition to further grow our portfolio.

Our vision and values

We consider our values to be self‑evident. Nevertheless, they are indispensable to achieve our ultimate goals: To be the most attractive hotel operator for employees, brands & investors, by delivering operational excellence that results in the highest guest satisfaction.

What Sets Us Apart

• The soul of our hotels, which are a result of the behaviour of our employees. That’s where we are proud of. The feeling to be part of one and the same family! Creating joyful people experiences together: for our guests, our colleagues and stakeholders! We love the hotel industry!


• The combination of high standards of professionalism and quality as well as humanity and closeness.


• The balance of happy employees, satisfied guests and economic success.


• A good working atmosphere, opportunities for advancement, appreciation and the chance to make a difference.