Allround Supervisor (f/m/d) - ibis budget Amsterdam City South

Borealis Hotel Group; Amstelveen; On-site; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Travel allowance

Free parking for all team members

Employee hotel rates (ALL Heartists)

Job summary

Borealis Hotel Group is seeking a Front Office Supervisor (f/m/d) for ibis budget Amsterdam City South. The role centers on running the Front Office shift and overseeing breakfast service, with the Duty Manager responsibilities during shifts. The hotel is part of Accor and located between Amsterdam Buitenveldert and Amstelveen Stadshart.

You will lead a guest-focused team, ensure smooth shift operations, and contribute to guest satisfaction with upselling and attentive service.

Qualifications

• Fluent in Dutch and English.
• Experience in a similar role or at least 1 year in Front Office of a large hotel.
• Knowledge of Opera Cloud system is an advantage and ACCOR experience is a plus.
• Willingness to travel to/from the hotel between 06:45 and 23:30.

Responsibilities

• Welcome guests and make them feel at home.
• Prepare the shift and brief colleagues on the day’s plan.
• Engage with guests and follow up on requests and feedback.
• Maximize hotel revenues through upselling and cross-selling, motivating the team.
• Ensure the on-shift team works safely and maintains a good working atmosphere.

Skills

Dutch fluency

English fluency

Leadership

Guest service

Opera Cloud knowledge

Tools

Opera Cloud system

Job description

Your mission

A true host, a real team-player and ready for a new challenge, is it you?

The Borealis Hotel Group is looking for a Front Office Supervisor (f/m/d) to join the team at ibis budget Amsterdam City South.

Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.

In the role of Allround Supervisor your main focus will be to run the shift at Front Office and oversee the other areas of the hotel, including the breakfast service.

During your shift you will be Duty Manager in the operations.

What does a day look like?

• Welcome guests to the hotel and makes them feel at home




• Prepare the shift and brief the colleagues on the plan for the day




• Engage with guests and follow up on requests and feedback




• Maximize hotel revenues by upselling and cross-selling and motivates the team to do the same




• Ensures the team on shift works in a safe manner and in a safe environment.

Your profile

What do we need from you?

• We are looking for an enthusiastic, guest friendly host who likes to take the lead and enjoys teaching and developing members of the team.




• You gained experience in a similar role or you feel ready to take the next step in your hotel career after having worked for at least 1 year in the Front Office of a large hotel




• You are fluent in Dutch and English




• Knowledge of the Opera Cloud system and working experience within ACCOR will be an advantage




• You need to be able to travel to and from the hotel between 06.45 and 23.30hrs




• Ability to connect with people and anticipate on their needs




• Together with your colleagues, you ensure a good working atmosphere so that you can get the most out of yourself and your colleagues

Benefits

What is in it for you?

• Working within a growing organization where you can continue to develop and grow yourself


• Attractive salary package


• Benefits of working with an international brand as Accor


• Easy access by public transportation and free parking for all team members


• Travel allowance when work-home travel is more than 5 kilometers


• With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide and as a Borealis employee you are entitled to employee rates within the Borealis portfolio.

The ibis budget Amsterdam City South is owned by theBorealis Hotel Groupand part of theAccor brand.