Shiftleader Front Office (f/m/d) - ibis budget Amsterdam City South

Borealis Hotel Group - HR; Amstelveen; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Attractive salary package

Benefits with Accor brand

Travel allowance for long commutes

Special rates in Accor hotels

Free parking for team members

Job summary

A hotel group in Amstelveen is seeking a Front Office Shiftleader to lead the team at ibis budget Amsterdam City South. This role involves managing shifts, ensuring guest satisfaction, and maximizing revenues. Candidates should be fluent in Dutch and English, with experience in hotel operations. The position offers opportunities for growth and development within an international brand.

Qualifications

• Experience in a similar role or readiness to take the next step after at least 1 year in the Front Office of a large hotel.
• Ability to travel to and from the hotel between 06:45 and 23:30.

Responsibilities

• Welcome guests to the hotel and make them feel at home.
• Prepare the shift and brief the colleagues on the plan for the day.
• Engage with guests and follow up on requests and feedback.
• Maximize hotel revenues by upselling and cross-selling.
• Ensure the team on shift works in a safe manner.

Skills

Guest-friendly host

Team leadership

Fluent in Dutch

Fluent in English

Knowledge of Opera Cloud

Anticipating needs

Tools

Opera Cloud system

Job description

Overview

Shiftleader Front Office (f/m/d) - ibis budget Amsterdam City South

The Borealis Hotel Group is looking for a Front Office Shiftleader (f/m/d) to join the team at ibis budget Amsterdam City South. Our hotel - which is part of the Accor hotel chain - has 314 rooms, a breakfast restaurant and a cool game room. We are centrally located between Amsterdam Buitenveldert and Amstelveen Stadshart and we are the ideal base to explore Amsterdam and the surrounding area. You can reach us by tram (which stops in front of the hotel!). Furthermore, our hotel is easily accessible by bicycle and you can park your car for free.

In the role of Shiftleader your main focus will be to run the shift at Front Office and overlook the other areas of the hotel in the role of Duty Manager on shift.

Responsibilities

• Welcome guests to the hotel and make them feel at home
• Prepare the shift and brief the colleagues on the plan for the day
• Engage with guests and follow up on requests and feedback
• Maximize hotel revenues by upselling and cross-selling and motivate the team to do the same
• Ensure the team on shift works in a safe manner and in a safe environment

Qualifications

• We are looking for an enthusiastic, guest friendly host who likes to take the lead and enjoys teaching and developing members of the team
• Experience in a similar role or readiness to take the next step after at least 1 year in the Front Office of a large hotel
• Fluent in Dutch and English
• Knowledge of the Opera Cloud system and working experience within ACCOR is an advantage
• Ability to travel to and from the hotel between 06:45 and 23:30
• Ability to connect with people and anticipate their needs
• Together with colleagues, you ensure a good working atmosphere to get the most out of yourself and your team

Benefits

• Working within a growing organization with opportunities to develop and grow
• Attractive salary package
• Benefits of working with an international brand as Accor
• Easy access by public transportation and free parking for all team members
• Travel allowance when work-home travel is more than 5 kilometers
• With your ALL Heartists Card you can book rooms at a special rate in any Accor hotel worldwide; Borealis employees are entitled to employee rates within the Borealis portfolio

The ibis budget Amsterdam City South is owned by the Borealis Hotel Group and part of the Accor brand.