Front Office Supervisor & Duty Manager - Growth & Perks

Borealis Hotel Group; Amstelveen; On-site; EUR 38,000 - 47,000; Full time

Benefits offered by this job

Travel allowance

Free parking for all team members

Employee hotel rates (ALL Heartists)

Job summary

Borealis Hotel Group is seeking a Front Office Supervisor (f/m/d) for ibis budget Amsterdam City South. The role centers on running the Front Office shift and overseeing breakfast service, with the Duty Manager responsibilities during shifts. The hotel is part of Accor and located between Amsterdam Buitenveldert and Amstelveen Stadshart.

You will lead a guest-focused team, ensure smooth shift operations, and contribute to guest satisfaction with upselling and attentive service.

Qualifications

• Fluent in Dutch and English.
• Experience in a similar role or at least 1 year in Front Office of a large hotel.
• Knowledge of Opera Cloud system is an advantage and ACCOR experience is a plus.
• Willingness to travel to/from the hotel between 06:45 and 23:30.

Responsibilities

• Welcome guests and make them feel at home.
• Prepare the shift and brief colleagues on the day’s plan.
• Engage with guests and follow up on requests and feedback.
• Maximize hotel revenues through upselling and cross-selling, motivating the team.
• Ensure the on-shift team works safely and maintains a good working atmosphere.

Skills

Dutch fluency

English fluency

Leadership

Guest service

Opera Cloud knowledge

Tools

Opera Cloud system

Job description

Borealis Hotel Group is seeking a Front Office Supervisor (f/m/d) for ibis budget Amsterdam City South. The role centers on running the Front Office shift and overseeing breakfast service, with the Duty Manager responsibilities during shifts. The hotel is part of Accor and located between Amsterdam Buitenveldert and Amstelveen Stadshart.

You will lead a guest-focused team, ensure smooth shift operations, and contribute to guest satisfaction with upselling and attentive service.