Guest Experience Leader, Front Office Supervisor

Postillion Hotels; Steenenkamer; On-site; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Onboarding program

Free overnight stay incl. breakfast at

Training budget

Sports discount

Employee app access

Job summary

Postillion Hotels is seeking an Front Office Supervisor who excels at keeping an overview and acting as the primary guest contact. You will motivate staff, drive improvements, and represent the brand with a calm, friendly presence across guest interactions.

You embrace a role focused on guests, teams, and business-market priorities, ensuring smooth operations and a welcoming atmosphere across hotel activities.

Qualifications

• You are friendly and easy-going, yet comfortable with difficult conversations.
• You see processes can be improved and share ideas with management.
• You remain calm and polite, solving problems with a smile.
• You set a strong example and inspire your team.

Responsibilities

• Conduct appraisal interviews and provide constructive feedback.
• Motivate colleagues and maintain a positive team atmosphere.
• Identify improvement opportunities and propose changes to management.
• Act as a friendly business card and main guest contact.

Skills

Friendly demeanor

Effective communicator

Conflict resolution

Leadership example

Job description

Postillion Hotels is seeking an Front Office Supervisor who excels at keeping an overview and acting as the primary guest contact. You will motivate staff, drive improvements, and represent the brand with a calm, friendly presence across guest interactions.

You embrace a role focused on guests, teams, and business-market priorities, ensuring smooth operations and a welcoming atmosphere across hotel activities.