Front Office Supervisor — Lead Guest Experience

Hilton; Schiphol; On-site; EUR 42,000 - 54,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver exceptional guest experiences. You will supervise the team, manage schedules, and lead guest issue resolution in a high-volume environment.

The role requires previous supervisory experience in a 4-5 star hotel, fluency in English, and a flexible approach to shifts. Dutch language is an advantage, and legal residence and work authorization for the Netherlands are required.

Qualifications

• Previous experience in a 4-5 star hotel environment and in the Front Office.
• Flexibility to work every shift (morning, evening, night).
• Previous supervisory experience in the same role.
• Fluent in English verbal and written; Dutch is an advantage.
• In possession of a valid residence and working permit for the Netherlands.
• Excellent grooming standards.
• Ability to work on your own or as part of a team.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery.
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training and in‑the‑moment feedback.
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling escalated issues.
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
• Manage special projects: Lead department initiatives or ad-hoc assignments.

Skills

Customer service

Communication skills

Leadership

IT proficiency

Teamwork

Grooming standards

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations and deliver exceptional guest experiences. You will supervise the team, manage schedules, and lead guest issue resolution in a high-volume environment.

The role requires previous supervisory experience in a 4-5 star hotel, fluency in English, and a flexible approach to shifts. Dutch language is an advantage, and legal residence and work authorization for the Netherlands are required.