Front Desk Manager – Guest Experience Leader

Minor Hotels Europe & Americas; Amsterdam; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Free training

Year-end bonus

Employee rates

F&B discounts

Friends & Family discounts

Team events

Career growth within group

Job summary

Minor Hotels Europe & Americas is seeking a Front Office receptionist to welcome international guests at our The Netherlands hotels, ensuring smooth check-in and check-out processes.

You will work as part of the front office team, delivering guest needs with a warm, natural host demeanor and coordinating with other departments to guarantee exceptional stays.

We offer training, a year-end bonus, employee rates, dining discounts, team events and career growth across the group.

Qualifications

• Strong guest service mindset with a proven receptionist background.
• Ability to set priorities and communicate in Dutch and English.
• Accurate with basic computer systems knowledge.

Responsibilities

• Be the first point of contact for international guests from check-in to check-out.
• Support front desk operations and manage daily tasks efficiently.
• Coordinate with other departments to ensure smooth guest experiences.
• Assist with shift handovers and uphold service standards.

Skills

Guest service

Receptionist exp

Dutch (NL)

English

Multitasking

Teamwork

IT/computer systems

Job description

Minor Hotels Europe & Americas is seeking a Front Office receptionist to welcome international guests at our The Netherlands hotels, ensuring smooth check-in and check-out processes.

You will work as part of the front office team, delivering guest needs with a warm, natural host demeanor and coordinating with other departments to guarantee exceptional stays.

We offer training, a year-end bonus, employee rates, dining discounts, team events and career growth across the group.