Guest Experience Host — Welcoming Front Desk Pro

Hospitaliti; Maastricht; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Awesome discounts across Europe

Learning and growth opportunities

Fair starting pay

B Corp company culture

Job summary

The Social Hub Maastricht is seeking a Front Office Host to greet guests with warmth, guide check-ins, and create an inviting lobby atmosphere. You’ll balance desk duties with concierge-style interactions, guiding guests to events and local spots while representing a vibrant, boundary-pushing hospitality brand.

You should have 1-3 years in hospitality, a friendly presence, and comfort with PMS, kiosks, and guest messaging.

Qualifications

• 1-3 years of experience in hospitality or similar guest-facing role.
• Energetic, welcoming vibe that makes guests feel at home.
• Proactive mindset and ability to turn small moments into memorable experiences.
• Comfort with digital tools like PMS, kiosks and guest messaging apps.

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events, restaurants, experiences.
• Assist with bookings for activities, restaurants and more.
• Share guest insights to improve stays.

Skills

Hospitality experience

Guest service

Multitasking

Communication

Tools

PMS

Kiosks

Guest messaging apps

Job description

The Social Hub Maastricht is seeking a Front Office Host to greet guests with warmth, guide check-ins, and create an inviting lobby atmosphere. You’ll balance desk duties with concierge-style interactions, guiding guests to events and local spots while representing a vibrant, boundary-pushing hospitality brand.

You should have 1-3 years in hospitality, a friendly presence, and comfort with PMS, kiosks, and guest messaging.