Guest Experience Host - Welcoming, Upsell & Local Tips

The Social Hub; Maastricht; Hybrid; EUR 26,000 - 36,000; Full time

Benefits offered by this job

European property discounts

Growth opportunities

Vibrant workplace and events

Job summary

The Social Hub in Maastricht is seeking an AsaFront Office Host to create a welcoming first impression and set the vibe for memorable stays. You’ll balance front desk duties with lobby hospitality, pivoting between tasks while maintaining a friendly energy and delivering local tips.

Join a multi-national, hybrid hospitality concept offering growth, employee discounts across Europe, and a lively workplace with events and community spaces.

Qualifications

• 1-3 years in hospitality or guest-facing roles
• Energetic, welcoming vibe
• Ability to switch between tasks without losing smile
• Proactive mindset and focus on memorable moments
• Comfort with PMS, kiosks, or guest messaging apps
• Clear English and Dutch communication
• Team player under peak times

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start
• Assist with check-ins, payments and kiosk navigation
• Keep the lobby tidy, inviting and buzzing with energy
• Offer local recommendations and connect guests to events, restaurants, experiences
• Assist with bookings for activities, restaurants and more
• Share guest insights and feedback with the team to improve stays
• Collaborate with Housekeeping, F&B and Maintenance to keep things running smoothly
• Promote outlets and spot upsell opportunities

Job description

The Social Hub in Maastricht is seeking an AsaFront Office Host to create a welcoming first impression and set the vibe for memorable stays. You’ll balance front desk duties with lobby hospitality, pivoting between tasks while maintaining a friendly energy and delivering local tips.

Join a multi-national, hybrid hospitality concept offering growth, employee discounts across Europe, and a lively workplace with events and community spaces.