Guest Experience Host - Warm Welcomes & Local Concierge

The Social Hub (B Corp™); Maastricht; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

European property discounts

Growth opportunities

Job summary

The Social Hub Maastricht is seeking a Front Office Host to create a welcoming lobby experience, greet guests, and set the mood from the moment they arrive. You will move between the desk and lobby, offering local tips and helping guests with check-ins and payments.

You’ll also coordinate with teams across Housekeeping, F&B and Maintenance to ensure smooth operations, while delivering memorable experiences in English and Dutch.

Qualifications

• 1–3 years of experience in hospitality or a similar guest-facing role.
• Excellent English and Dutch communication skills.
• Proactive attitude and ability to multitask while maintaining a smile.

Responsibilities

• Welcome guests with warmth and set a great atmosphere from the start.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with the right energy.
• Offer local recommendations and connect guests to events, restaurants and experiences.
• Jump in with bookings for activities, restaurants and everything in between.
• Share guest insights and feedback with the team to improve every stay.
• Work closely with Housekeeping, F&B and Maintenance to keep things running smoothly.
• Represent TSH by promoting our outlets and spotting upsell opportunities.

Skills

Hospitality experience

Bilingual English Dutch

Communication skills

Customer service oriented

Digital tools (PMS, kiosks)

Guest messaging apps

Tools

PMS software

Kiosk systems

Guest messaging apps

Job description

The Social Hub Maastricht is seeking a Front Office Host to create a welcoming lobby experience, greet guests, and set the mood from the moment they arrive. You will move between the desk and lobby, offering local tips and helping guests with check-ins and payments.

You’ll also coordinate with teams across Housekeeping, F&B and Maintenance to ensure smooth operations, while delivering memorable experiences in English and Dutch.