Guest Experience Host: Front Desk & Local Insights

The Social Hub (B Corp™); Eindhoven; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Employee discounts across Europe

Dynamic, multinational team

Learning and growth opportunities

Job summary

The Social Hub is seeking a Front Office Host to greet guests, manage check-ins, and guide visitors with local recommendations and experiences. You’ll move between the desk and lobby, creating an energetic and welcoming atmosphere that makes arrivals memorable.

You’ll collaborate with housekeeping, F&B, and maintenance to ensure smooth operations, while promoting outlets and capturing guest insights for ongoing improvement. Fluency in English and Dutch is preferred.

Qualifications

• 1–3 years of hospitality or guest-facing experience.
• Energetic, welcoming vibe that makes guests feel at home.
• Strong multitasking ability while keeping a smile.

Responsibilities

• Welcome guests with warmth and set a great atmosphere.
• Assist with check-ins, payments and kiosk navigation.
• Keep the lobby tidy, inviting and buzzing with energy.
• Offer local recommendations and connect guests to events and venues.
• Assist with bookings for activities and experiences.
• Share guest insights with the team to improve stays.
• Collaborate with Housekeeping, F&B and Maintenance to run smoothly.
• Promote outlets and upsell opportunities.

Skills

Hospitality experience

Energetic personality

Bilingual English/Dutch

Tools

PMS systems

Kiosks

Guest messaging apps

Job description

The Social Hub is seeking a Front Office Host to greet guests, manage check-ins, and guide visitors with local recommendations and experiences. You’ll move between the desk and lobby, creating an energetic and welcoming atmosphere that makes arrivals memorable.

You’ll collaborate with housekeeping, F&B, and maintenance to ensure smooth operations, while promoting outlets and capturing guest insights for ongoing improvement. Fluency in English and Dutch is preferred.