Guest Experience Host – Front Desk & Growth Opportunities

PPHE Hotel Group; Eindhoven; Hybrid; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Hotel rate discounts

Food & beverage discount

Product discounts

Travel allowance up to €250

Job summary

Park Plaza Eindhoven invites you to join as Front Office Host(ess), delivering warm, attentive service at the front desk and managing arrivals, departures, and guest requests in the heart of Eindhoven. Work across departments to ensure guest satisfaction, uphold brand standards, and maintain an efficient, welcoming front desk in a fast-paced environment.

English proficiency is essential and hospitality experience is a plus.

Qualifications

• Experience in Front Office or guest-facing hospitality roles.
• Familiarity with hotel systems (PMS).
• Knowledge of Eindhoven or willingness to develop local expertise.
• Dutch or any additional language skills; is an advantage.
• Experience handling guest requests and service recovery.
• Eligible to work in the Netherlands.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery.
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication.
• Handle reservations, payments, and front office administrative tasks accurately.
• Maintain a professional and welcoming front desk environment in line with brand standards.
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations.
• Strong communication skills in English (written and spoken).
• Ability to remain calm and organised in a fast-paced environment.
• Good level of accuracy and attention to detail.
• Guest-focused mindset with a proactive and responsible approach.
• Eligible to work in the Netherlands.

Skills

Front Office experience

English communication

Guest-focused

Tools

PMS systems

Job description

Park Plaza Eindhoven invites you to join as Front Office Host(ess), delivering warm, attentive service at the front desk and managing arrivals, departures, and guest requests in the heart of Eindhoven. Work across departments to ensure guest satisfaction, uphold brand standards, and maintain an efficient, welcoming front desk in a fast-paced environment.

English proficiency is essential and hospitality experience is a plus.