Hotel Operations Leader – Guest Experience & Growth

Park Plaza; Eindhoven; On-site; EUR 42,000 - 50,000; Full time

Benefits offered by this job

Birthday bonus

Competitive salary

25 days holiday

Employee discounts

Travel compensation

8% holiday allowance

Discounted hotel rates

Learning & Development opportunities

Job summary

Park Plaza Eindhoven is seeking an Operations Manager to oversee the hotel’s service delivery, balancing day-to-day operations with leadership development in a smaller, hands-on environment.

You will lead departmental heads, ensure brand standards, and foster guest experience in both Dutch and English, with rewards including a competitive salary, generous benefits, and opportunities across Europe.

Qualifications

• Proven experience in a hotel management role.
• Strong hands-on operational mindset with leadership in F&B.
• Excellent Dutch and English communication.

Responsibilities

• Oversee service delivery across all departments to ensure guest satisfaction.
• Lead daily operations and support Heads of Department.
• Balance responsibilities with leadership development in a smaller hotel.
• Ensure compliance with brand standards and company policies.
• Drive performance through a hands-on approach.

Skills

Hospitality leadership

Guest service mindset

Dutch language

English language

People management

Operational mindset

Tools

Hotel systems

Reporting tools

Job description

Park Plaza Eindhoven is seeking an Operations Manager to oversee the hotel’s service delivery, balancing day-to-day operations with leadership development in a smaller, hands-on environment.

You will lead departmental heads, ensure brand standards, and foster guest experience in both Dutch and English, with rewards including a competitive salary, generous benefits, and opportunities across Europe.