Front Office Host(ess)

PPHE Hotel Group; Eindhoven; Hybrid; EUR 28,000 - 30,000; Full time

Benefits offered by this job

Hotel rate discounts

Food & beverage discount

Product discounts

Travel allowance up to €250

Job summary

Park Plaza Eindhoven invites you to join as Front Office Host(ess), delivering warm, attentive service at the front desk and managing arrivals, departures, and guest requests in the heart of Eindhoven. Work across departments to ensure guest satisfaction, uphold brand standards, and maintain an efficient, welcoming front desk in a fast-paced environment.

English proficiency is essential and hospitality experience is a plus.

Qualifications

• Experience in Front Office or guest-facing hospitality roles.
• Familiarity with hotel systems (PMS).
• Knowledge of Eindhoven or willingness to develop local expertise.
• Dutch or any additional language skills; is an advantage.
• Experience handling guest requests and service recovery.
• Eligible to work in the Netherlands.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery.
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication.
• Handle reservations, payments, and front office administrative tasks accurately.
• Maintain a professional and welcoming front desk environment in line with brand standards.
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations.
• Strong communication skills in English (written and spoken).
• Ability to remain calm and organised in a fast-paced environment.
• Good level of accuracy and attention to detail.
• Guest-focused mindset with a proactive and responsible approach.
• Eligible to work in the Netherlands.

Skills

Front Office experience

English communication

Guest-focused

Tools

PMS systems

Job description

Feel the authentic. Park Plaza Eindhoven offers 104 stylish rooms and suites in the heart of the City of Light, within walking distance of Central Station, Van Abbemuseum, and Strijp, the hotel is ideal for business trips and weekend escapes.

As a Front Office Host(ess), you will ensure guests feel welcome and cared for throughout their stay by delivering warm, attentive service at every interaction. The position manages arrivals, departures, and guest requests while maintaining a well-organised front desk environment and plays a key part in ensuring guest satisfaction, operational efficiency, and adherence to service standards, while also supporting cross-departmental collaboration when needed.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations
• Strong communication skills in English (written and spoken)
• Ability to remain calm and organised in a fast-paced environment
• Good level of accuracy and attention to detail
• Guest-focused mindset with a proactive and responsible approach
• Eligible to work in the Netherlands

Preferred Requirements

• Experience in Front Office or guest-facing hospitality roles
• Familiarity with hotel systems (PMS)
• Knowledge of Eindhoven or willingness to develop local expertise
• Dutch or any additional language skills; is an advantage
• Experience handling guest requests and service recovery
• Heavily discounted hotel rates
• 50% discount on food and beverages in our restaurants and bars
• Exclusive team discounts on premium ESPA skincare and Kevin Murphy haircare products
• Discount on a collective health insurance plan
• Extensive learning and development opportunities
• International career growth opportunities within PPHE Hotel Group
• Annual company parties and team outings
• Pension scheme in accordance with the Dutch Hospitality Collective Labour Agreement (Horeca CAO)
• 8% holiday allowance
• Travel expense reimbursement up to €250 net per month (pro rata)
• Referral bonus of up to €750 for introducing a new colleague

This role is paid according to Horeca CAO scale (Schaal V), starting from €2,505.04 gross per month (full-time)

Excited to create seamless and memorable guest experiences? We welcome all backgrounds and encourage you to bring your authentic self to Park Plaza Eindhoven