Guest Experience Front Desk Host

Hotelprofessionals; Eindhoven; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel stays worldwide

Meal during shift

Pension scheme

25 vacation days

Travel expense reimbursement

Birthday bonus

Extensive learning and development

Annual company events

Couple discounts on services

Health insurance discounts

Job summary

Park Plaza Eindhoven in the heart of the City of Light is seeking a Front Office Host(ess) to welcome guests and provide warm, attentive service at every interaction. You will manage arrivals, departures, and guest requests while maintaining an organised front desk and supporting cross-department collaboration.

The role emphasizes guest satisfaction, operational efficiency, and adherence to service standards, with opportunities to develop local expertise and a comprehensive benefits package.

Qualifications

• Strong communication skills in English (written and spoken).
• Ability to remain calm and organized in a fast-paced environment.
• Good level of accuracy and attention to detail.
• Guest-focused mindset with a proactive and responsible approach.
• Eligible to work in the Netherlands.

Responsibilities

• Communicate effectively with colleagues and guests, contributing to a positive team environment and consistent service delivery
• Manage the guest journey, including check-ins, check-outs, and all guest requests across phone, written, and face-to-face communication
• Handle reservations, payments, and front office administrative tasks accurately
• Maintain a professional and welcoming front desk environment in line with brand standards
• Collaborate with other departments such as housekeeping and food and beverage to ensure smooth daily operations

Skills

Communication

Customer service

Organization

English proficiency

Tools

PMS

Job description

Park Plaza Eindhoven in the heart of the City of Light is seeking a Front Office Host(ess) to welcome guests and provide warm, attentive service at every interaction. You will manage arrivals, departures, and guest requests while maintaining an organised front desk and supporting cross-department collaboration.

The role emphasizes guest satisfaction, operational efficiency, and adherence to service standards, with opportunities to develop local expertise and a comprehensive benefits package.