Guest-Centric Hospitality Operations Leader

Banks Mansion; Amsterdam; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Banks Mansion in Amsterdam is seeking a hospitality leader who thrives in a bustling luxury environment. You’ll walk alongside the team, think with us, and stay steady when demand rises. You’ll oversee daily operations on the floor and behind the scenes, motivate staff, and keep guest experience at the heart of every decision.

New ideas? Please bring them forward, develop them, and discuss them with the General Manager.

Responsibilities

• Carry the daily operation as if it were your own home
• Lead the Front Office team and the Breakfast Supervisor
• Safeguard the quality of housekeeping and rooms (external cleaning company)
• Bring structure and elevate the team to the same level
• Take ownership of projects (such as Green Key) and see them through
• Address challenging energy within the team — respectfully, but clearly
• And above all: always put the guest at the centre

Job description

Banks Mansion in Amsterdam is seeking a hospitality leader who thrives in a bustling luxury environment. You’ll walk alongside the team, think with us, and stay steady when demand rises. You’ll oversee daily operations on the floor and behind the scenes, motivate staff, and keep guest experience at the heart of every decision.

New ideas? Please bring them forward, develop them, and discuss them with the General Manager.