Entrepreneurial GM — Hospitality, Community & Growth

Livezoku; Amsterdam; On-site; EUR 63,000 - 75,000; Full time

Benefits offered by this job

Pension plan

Bonus scheme

Travel to other Zoku locations

Staff meals

Discounts at Zoku locations

Training opportunities

Job summary

Zoku Amsterdam is seeking an experienced General Manager to lead the location into its next chapter. You will own the P&L, shape budgets, manage payroll and costs, and drive revenue across rooms, F&B and events.

Reporting to the Operations Director, you’ll lead a lean team, maintain the building, foster a strong guest community, and translate brand standards into daily practice, with support from our central Office.

Qualifications

• 4+ years of experience in a senior hotel leadership role within a complex hotel operation.
• Proven track record of improving hotel performance, profitability and team stability.
• Strong commercial and financial skills, including budgeting, forecasting, payroll management, and cost control.
• Experience developing operational leaders and leading the full P&C cycle.
• Leadership style: inspiring and people-focused.
• Ability to lead independently in a lean organization and execute standards locally.
• Experience overseeing building maintenance, service partners and safety standards.
• Proven balance of guest experience, people leadership and commercial performance.
• Fluent English; Dutch is a huge advantage.
• Valid authorization to work in the Netherlands.
• Flexibility regarding working days and hours.

Responsibilities

• Own the business: shape budgets, forecasts, payroll and costs; drive revenue and profitability.
• Create exceptional guest experiences across rooms, F&B, events and community.
• Build a strong team: coach, develop and own the full P&C cycle.
• Oversee maintenance, building condition and safety compliance.
• Develop partnerships with local partners and service providers.
• Translate brand standards and SOPs into daily practice for consistent service.

Skills

P&L ownership

Leadership

Budgeting

Forecasting

Payroll management

Cost control

Team development

Guest experience

Operations leadership

Fluent English

Dutch speaking

Job description

Zoku Amsterdam is seeking an experienced General Manager to lead the location into its next chapter. You will own the P&L, shape budgets, manage payroll and costs, and drive revenue across rooms, F&B and events.

Reporting to the Operations Director, you’ll lead a lean team, maintain the building, foster a strong guest community, and translate brand standards into daily practice, with support from our central Office.