Global Technical Support Specialist – XENTRY Diagnostics

Mercedes-Benz Customer Assistance Center Maastricht NV; Maastricht; On-site; EUR 32,000 - 40,000; Full time

Benefits offered by this job

Multicultural environment

Competitive salary

Training program

Development plan

Holiday entitlement

Performance-based bonus

Relocation package

Transit allowance

Health insurance

Pension plan

Employee discounts

Staff events

Job summary

Mercedes-Benz Customer Assistance Center Maastricht NV is seeking a customer-focused specialist to support global customers in a diverse, international setting. You will handle B2B/B2C inquiries, work with XENTRY hardware and software, coordinate repairs and exchanges, and document all activities in our ticketing system.

Fluency in Japanese and English, strong Windows knowledge, and an independent, proactive mindset are essential. Teamwork is highly valued in this dynamic CAC environment.

Qualifications

• Higher vocational education level.
• Fluent Japanese and English, both written and spoken.
• Excellent understanding of customer satisfaction in B2B and B2C.
• Strong affinity with Windows, including software installation and network configurations.
• Affinity with automotive technology and Mercedes-Benz Aftersales applications is an advantage.
• Excellent analytical, proactive, and independent work style.
• Teamwork is an essential part of daily business.

Responsibilities

• Handle incoming work (email, tickets) from B2B customers and respond professionally.
• Analyze and investigate issues using knowledge and tools.
• Provide information and assistance with XENTRY hardware and software; coordinate repairs and exchanges.
• Investigate installation issues and network configuration problems.
• Document activities in the ticketing system according to policies.
• Coordinate with internal stakeholders to resolve complex inquiries.
• Ensure all responsibilities are handled promptly with outstanding customer service.
• Perform other duties as assigned.

Skills

Fluent Japanese

Fluent English

Windows OS

Analytical skills

Teamwork

Education

Higher vocational education

Tools

Diagnostic software

Software installation

Network configuration

Job description

Mercedes-Benz Customer Assistance Center Maastricht NV is seeking a customer-focused specialist to support global customers in a diverse, international setting. You will handle B2B/B2C inquiries, work with XENTRY hardware and software, coordinate repairs and exchanges, and document all activities in our ticketing system.

Fluency in Japanese and English, strong Windows knowledge, and an independent, proactive mindset are essential. Teamwork is highly valued in this dynamic CAC environment.