Customer Service Representative

Randstad - Netherlands; Maastricht; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Good salary

Personal development and training

International environment

Job summary

Randstad - Netherlands is looking for a Customer Service Representative at the Mercedes-Benz Customer Assistance Center in Maastricht. The role involves handling customer complaints and queries via phone and email, ensuring a high level of customer satisfaction. Candidates should possess excellent communication skills and be fluent in English. This position offers a dynamic, multicultural environment and focuses on delivering outstanding customer service through effective problem-solving and proactive communication.

Qualifications

• Experience in customer service or a similar position is an advantage.
• Fluent level of English, both written and oral.
• Ability to remain calm in difficult customer situations.
• Empathy and a genuine passion to help the customer.

Responsibilities

• Handle customer complaints via telephone or e-mail.
• Serve as the main point of contact for customers.
• Accurate recording of customer interactions.
• Proactive development of knowledge to assist customers.

Skills

Communication skills

Empathy

Attention to detail

Customer service experience

Language proficiency in English

Job description

With an international team of more than 1000 colleagues, Mercedes-Benz Customer Assistance Center creates the ultimate customer experience, not only for motorists, but also to support retail and logistics companies. The head office of Mercedes-Benz Customer Assistance Center is located in Maastricht, the Netherlands.

what we offer

• Good salary
• Personal development and training
• International environment
• Customer Service
• Maastricht, The Netherlands
• 30-40 hours a week

who are you

You always strive for perfect customer service. You have great communication skills and are able to communicate fluently in English. You always have your eyes on the result and you are stress resistant.

• Experience in customer service or a similar position is an advantage;
• A healthy dose of human knowledge and excellent communication skills, both spoken and written;
• Fluent level of English, both written and oral;
• The ability to remain calm in difficult customer situations;
• Empathy and a genuine passion to help the customer as best as possible;
• An eye for detail.

what will you do

The Customer Service department serves all customers and prospective customers by handling all complaints for the entire range of Mercedes-Benz vehicles. All complaints are handled by telephone or e-mail. You are responsible for after-sales service issues, product topics and general company related inquiries. As a Customer Service Representative you are the most important interface between the customer and the Mercedes-Benz organization. You ensure that customer concerns and queries are dealt with adequately, manage our services to customers and transfer product knowledge.

• Main point of contact for customers for complaints and problems and handle them with a fast and professional response. The support is provided through various channels;
• Activities related to information security, information management and privacy assurance;
• Accurate recording of customer interactions, including complaints, solutions provided and feedback;
• A proactive approach to further developing knowledge and skills to offer the customer the best possible solution;
• Active research into the development and promotion of scientific initiatives and programs.

where will you work

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Service Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience.

• Multilingual;
• Multicultural;
• Dynamic environment.