Global Customer Support Specialist (English)

Randstad - Netherlands; Maastricht; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Good salary

Personal development and training

International environment

Job summary

Randstad - Netherlands is looking for a Customer Service Representative at the Mercedes-Benz Customer Assistance Center in Maastricht. The role involves handling customer complaints and queries via phone and email, ensuring a high level of customer satisfaction. Candidates should possess excellent communication skills and be fluent in English. This position offers a dynamic, multicultural environment and focuses on delivering outstanding customer service through effective problem-solving and proactive communication.

Qualifications

• Experience in customer service or a similar position is an advantage.
• Fluent level of English, both written and oral.
• Ability to remain calm in difficult customer situations.
• Empathy and a genuine passion to help the customer.

Responsibilities

• Handle customer complaints via telephone or e-mail.
• Serve as the main point of contact for customers.
• Accurate recording of customer interactions.
• Proactive development of knowledge to assist customers.

Skills

Communication skills

Empathy

Attention to detail

Customer service experience

Language proficiency in English

Job description

Randstad - Netherlands is looking for a Customer Service Representative at the Mercedes-Benz Customer Assistance Center in Maastricht. The role involves handling customer complaints and queries via phone and email, ensuring a high level of customer satisfaction. Candidates should possess excellent communication skills and be fluent in English. This position offers a dynamic, multicultural environment and focuses on delivering outstanding customer service through effective problem-solving and proactive communication.