Logistics Customer Service Representative

Randstad - Netherlands; Maastricht; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free parking on site

Canteen on site

On-site barista

Training program & on-the-job learning

Personal development

Job summary

Mercedes-Benz Customer Assistance Center Maastricht is seeking a customer-service minded professional to handle logistics issues related to car parts delivery. You will work in the CPM team to identify solutions, coordinate with colleagues, and keep all parties informed.

Training and on-the-job support are provided to ensure a smooth ramp-up. The role requires fluent English, a proactive attitude, and the ability to work both in a team and independently from our Maastricht office.

Qualifications

• Experience in a customer service environment preferred.
• Fluent communication in English; additional language a bonus.
• Ability to stay calm and collected under pressure in difficult customer situations.
• Motivated and highly customer-minded; strong service orientation.
• Able to work in a team as well as independently.
• Strong organizational and time-management skills.
• Residing in the Maastricht area.
• Immediate availability.

Responsibilities

• Handle logistical issues around car parts delivery within the Critical Parts Management team.
• Find the best and most fitting solutions and coordinate with colleagues.
• Keep all parties updated on progress and outcomes; collaborate for resolution.
• All necessary knowledge will be provided through training and on-the-job learning.

Skills

Customer service experience

English fluency

Calm under pressure

Teamwork

Attention to detail

Maastricht resident

Immediate availability

Job description

With an international team of more than 1,000 colleagues, Mercedes-Benz Customer Assistance Center works to create the ultimate customer experience. Not only for motorists, but also to support retail and logistics companies. The head office of the Mercedes-Benz Customer Assistance Center is located in Maastricht.

what we offer

• Multicultural and dynamic work environment
• 30 to 40 hours per week
• Work at the CAC head office in Maastricht (NL)
• Full time training program
• Personal development
• Required language skills: English

who are you

• preferably experienced in a customer service environment;
• fluent communication skills in English (An Additional language would be a bonus);
• the ability to remain calm and collected in difficult customer situations;
• motivated and very customer minded;
• can work in a team as well as on your own;
• attention to detail based on organizational and time management skills;
• living in the area of Maastricht;
• immediately available.

what will you do

The Critical Parts Management team of Mercedes-Benz Customer Assistance Center takes care of various logistical issues regarding the delivery of car parts. Issues can occur on a daily basis. Transportation, production or administration issues can happen frequently.
In the CPM team you take care of these issues by finding the best and most fitting solution. For these activities it is important that you keep all parties up to date and work with your colleagues to find the solution. There is no specific additional knowledge required. Everything you need to know to do your job properly will be learned in training and on the job!

where will you work

The Mercedes-Benz Customer Assistance Center has years of experience and a strong focus on customer focus. This gives Mercedes-Benz the know-how to manage and develop global customer contact centers worldwide. The Mercedes-Benz Customer Assistance Center is part of the Mercedes-Benz Global Customer Service & Parts Division and works closely with other departments and divisions to create the best customer experience. You will work at the Customer Assistance Center in Maastricht, close to the Maas and the center of Maastricht. From the train station it is less than a 1.5 km walk and also very easily accessible by public transport or bike. There is also free parking on site. And don't forget a cozy company canteen and an on-site barista!

• multicultural, dynamic and international working environment;
• an open, friendly and relaxed atmosphere;
• training program and training on the job.