Logistics Customer Support – Parts & Dispatch

Randstad - Netherlands; Maastricht; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Free parking on site

Canteen on site

On-site barista

Training program & on-the-job learning

Personal development

Job summary

Mercedes-Benz Customer Assistance Center Maastricht is seeking a customer-service minded professional to handle logistics issues related to car parts delivery. You will work in the CPM team to identify solutions, coordinate with colleagues, and keep all parties informed.

Training and on-the-job support are provided to ensure a smooth ramp-up. The role requires fluent English, a proactive attitude, and the ability to work both in a team and independently from our Maastricht office.

Qualifications

• Experience in a customer service environment preferred.
• Fluent communication in English; additional language a bonus.
• Ability to stay calm and collected under pressure in difficult customer situations.
• Motivated and highly customer-minded; strong service orientation.
• Able to work in a team as well as independently.
• Strong organizational and time-management skills.
• Residing in the Maastricht area.
• Immediate availability.

Responsibilities

• Handle logistical issues around car parts delivery within the Critical Parts Management team.
• Find the best and most fitting solutions and coordinate with colleagues.
• Keep all parties updated on progress and outcomes; collaborate for resolution.
• All necessary knowledge will be provided through training and on-the-job learning.

Skills

Customer service experience

English fluency

Calm under pressure

Teamwork

Attention to detail

Maastricht resident

Immediate availability

Job description

Mercedes-Benz Customer Assistance Center Maastricht is seeking a customer-service minded professional to handle logistics issues related to car parts delivery. You will work in the CPM team to identify solutions, coordinate with colleagues, and keep all parties informed.

Training and on-the-job support are provided to ensure a smooth ramp-up. The role requires fluent English, a proactive attitude, and the ability to work both in a team and independently from our Maastricht office.