Global Service & Repair Process Improvement Analyst

KRK Medtronic BV (NLT); Heerlen; Presencial; EUR 52.000 - 79.000; Jornada completa

Descripción de la vacante

Medtronic is seeking a Business Process Improvement Analyst to drive operational excellence across global service and repair operations. You will analyze processes, triage data issues, and collaborate with IT, Supply Chain, and Finance to implement data governance and system enhancements.

The role focuses on improving efficiency, scalability, and master data accuracy, delivering sustainable solutions and robust documentation for continuous improvement.

Formación

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience with SAP ECC, SAP CS, or Master Data Management (MDM).
• Experience with ServiceNow in a customer service or operational support environment.
• Experience investigating business processes, systems, or data issues and driving root-cause analysis.
• Experience gathering and documenting business requirements and supporting cross-functional projects.
• Experience supporting testing activities, including UAT and validation of changes.
• Professional proficiency in English.

Responsabilidades

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
• Partner with IT, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve challenges.
• Monitor and maintain service and repair master data to improve accuracy and compliance with standards.
• Support system enhancements, defect resolutions, and UAT activities.
• Translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation and knowledge articles to improve support efficiency.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Conocimientos

Data analysis

Root cause analysis

Cross-functional collaboration

Professional English

Stakeholder communication

Educación

Bachelor's degree

Herramientas

SAP ECC

SAP CS

MDM

ServiceNow

Descripción del empleo

Medtronic is seeking a Business Process Improvement Analyst to drive operational excellence across global service and repair operations. You will analyze processes, triage data issues, and collaborate with IT, Supply Chain, and Finance to implement data governance and system enhancements.

The role focuses on improving efficiency, scalability, and master data accuracy, delivering sustainable solutions and robust documentation for continuous improvement.