Senior Service & Repair Strategy Lead, EMEA

Medtronic plc; Heerlen; On-site; EUR 108,000 - 162,000; Full time

Job summary

Medtronic plc seeks a Senior Business Relationship Manager – Service & Repair for EMEA to bridge business strategy with service execution. You will interact with EMEA leadership and the S&R organization to ensure priorities, performance, and investments are clearly governed in a complex, international setting.

In this role, you will influence cross-functional teams, drive governance, and translate market priorities into actionable service roadmaps, while maintaining a strong focus on customer

Qualifications

• Bachelor’s or Master’s degree required.
• 5+ years of relevant experience in healthcare, medical devices, or a related industry.
• Strong stakeholder management and communication skills.
• Ability to work effectively in a complex, matrixed, international environment.
• Europe based position, limited travel required.

Responsibilities

• Lead as a senior strategic partner between EMEA Business Leadership and the Service & Repair organization to deliver meaningful customer and patient outcomes.
• Act as a trusted advisor to senior leaders, shaping decisions through data, insight, and constructive challenge while operating with integrity and respect.
• Translate business and market strategies into clear, multi year Service & Repair priorities and roadmaps, ensuring alignment to customer needs, operational excellence, and financial discipline.
• Lead through influence, mobilizing cross functional and cross regional teams to deliver complex initiatives without direct authority, while fostering collaboration and shared accountability.
• Own senior level governance and performance management, driving transparency, disciplined execution, and continuous improvement across key service and customer KPIs.
• Proactively identify and address gaps between Voice of Customer, business ambition, and service delivery, converting insight into sustainable improvements.
• Represent Service & Repair in executive business forums and represent Business priorities within S&R leadership, enabling clear alignment, advocacy, and informed decision making.

Skills

Stakeholder management

Communication

Matrixed environment

Education

Bachelor’s or Master’s degree

Job description

Medtronic plc seeks a Senior Business Relationship Manager – Service & Repair for EMEA to bridge business strategy with service execution. You will interact with EMEA leadership and the S&R organization to ensure priorities, performance, and investments are clearly governed in a complex, international setting.

In this role, you will influence cross-functional teams, drive governance, and translate market priorities into actionable service roadmaps, while maintaining a strong focus on customer