Senior Strategic Partner, Service & Repair - EMEA

Medtronic plc; Heerlen; On-site; EUR 90,000 - 130,000; Full time

Job summary

Medtronic seeks a Senior Business Relationship Manager - Service & Repair for EMEA. You will link business strategy with service execution, aligning priorities with governance, performance, and customer insight in a highly matrixed, international environment.

In this role you will partner with senior leaders to translate market priorities into clear Service & Repair actions, drive analytics, and ensure alignment with financial discipline and long-term value creation.

Qualifications

• Bachelor's or Master's degree required.
• 5+ years of relevant experience in healthcare, medical devices, or a related industry.
• Strong stakeholder management and communication skills.
• Ability to work effectively in a complex, matrixed, international environment.
• Europe based position, limited travel required.

Responsibilities

• Lead as senior strategic partner between EMEA Business Leadership and the Service & Repair organization to deliver meaningful customer and patient outcomes.
• Translate business and market strategies into clear, multi year Service & Repair priorities and roadmaps, ensuring alignment to customer needs, operational excellence, and financial discipline.
• Lead through influence, mobilizing cross functional and cross regional teams to deliver complex initiatives without direct authority.
• Own senior level governance and performance management, driving transparency and disciplined execution across key service and customer KPIs.
• Represent Service & Repair in executive business forums and align priorities within S&R leadership.
• Communicate the value and impact of Service & Repair through storytelling and data-based reporting.

Skills

Stakeholder management

Communication

Matrixed environment

Healthcare knowledge

Education

Bachelor's degree

Master's degree

Job description

Medtronic seeks a Senior Business Relationship Manager - Service & Repair for EMEA. You will link business strategy with service execution, aligning priorities with governance, performance, and customer insight in a highly matrixed, international environment.

In this role you will partner with senior leaders to translate market priorities into clear Service & Repair actions, drive analytics, and ensure alignment with financial discipline and long-term value creation.