Global Process Improvement Analyst – Operations & Data

Medtronic; Heerlen; On-site; EUR 52,000 - 79,000; Full time

Job summary

Medtronic in the Netherlands is seeking a Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team. The role focuses on driving operational excellence, improving process efficiency, and ensuring data accuracy across global service operations.

The analyst works closely with cross-functional stakeholders to analyze processes, perform root-cause analysis, and implement practical solutions that enhance service performance and

Qualifications

• Bachelor's degree and 3+ years in business analysis or process improvement.
• Experience with SAP ECC/CS or MDM and ServiceNow in a service environment.
• Experience investigating processes and driving resolution through root cause analysis.
• Experience gathering business requirements and supporting cross-functional projects.
• Experience supporting testing activities including UAT and changes validation.
• Professional English proficiency.

Responsibilities

• Analyze operational processes and system issues to identify root causes.
• Triage operational and data-related issues, coordinating resolutions and updates.
• Collaborate with IT, Service and Repair Ops, Supply Chain, Finance, and MD teams to resolve challenges.
• Monitor and maintain service and repair master data for accuracy and compliance.
• Support system enhancements, defect resolutions, and UAT activities.
• Translate business requirements into actionable recommendations for tech and functional teams.
• Create process documentation, knowledge articles, and best practices.
• Analyze data/trends to identify improvement opportunities and drive continuous improvement.

Skills

Business analysis

Process improvement

Operational support

Root cause analysis

Requirements gathering

UAT involvement

Education

Bachelor's degree

Tools

SAP ECC

SAP CS

MDM

ServiceNow

Job description

Medtronic in the Netherlands is seeking a Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team. The role focuses on driving operational excellence, improving process efficiency, and ensuring data accuracy across global service operations.

The analyst works closely with cross-functional stakeholders to analyze processes, perform root-cause analysis, and implement practical solutions that enhance service performance and