Business Process Improvement Analyst

Medtronic; Heerlen; On-site; EUR 52,000 - 79,000; Full time

Job summary

Medtronic in the Netherlands is seeking a Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team. The role focuses on driving operational excellence, improving process efficiency, and ensuring data accuracy across global service operations.

The analyst works closely with cross-functional stakeholders to analyze processes, perform root-cause analysis, and implement practical solutions that enhance service performance and

Qualifications

• Bachelor's degree and 3+ years in business analysis or process improvement.
• Experience with SAP ECC/CS or MDM and ServiceNow in a service environment.
• Experience investigating processes and driving resolution through root cause analysis.
• Experience gathering business requirements and supporting cross-functional projects.
• Experience supporting testing activities including UAT and changes validation.
• Professional English proficiency.

Responsibilities

• Analyze operational processes and system issues to identify root causes.
• Triage operational and data-related issues, coordinating resolutions and updates.
• Collaborate with IT, Service and Repair Ops, Supply Chain, Finance, and MD teams to resolve challenges.
• Monitor and maintain service and repair master data for accuracy and compliance.
• Support system enhancements, defect resolutions, and UAT activities.
• Translate business requirements into actionable recommendations for tech and functional teams.
• Create process documentation, knowledge articles, and best practices.
• Analyze data/trends to identify improvement opportunities and drive continuous improvement.

Skills

Business analysis

Process improvement

Operational support

Root cause analysis

Requirements gathering

UAT involvement

Education

Bachelor's degree

Tools

SAP ECC

SAP CS

MDM

ServiceNow

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

The Business Process Improvement Analyst within the Service and Repair, Technical Enablement Operational and Master Data Support Team is responsible for driving operational excellence, improving process efficiency, and ensuring data accuracy and consistency across global service and repair operations. This role partners closely with cross-functional stakeholders to analyze business processes, identify root causes of issues, and implement practical solutions that enhance service performance, support scalability, and strengthen master data governance. The analyst uses data-driven insights to monitor trends, improve workflows, support system enhancements, and contribute to continuous improvement initiatives that enable high-quality global support.

The Business Process Improvement Analyst supports global Service and Repair operations through process analysis, issue resolution, data governance, and continuous improvement initiatives. This role works across functional and regional teams to investigate operational challenges, support system enhancements, improve data quality, and deliver solutions that increase efficiency, consistency, and business performance.

Primary Responsibilities

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
• Partner with Information Technology, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve business process challenges.
• Monitor and maintain service and repair master data to improve accuracy, consistency, and compliance with established standards.
• Support system enhancements, defect resolutions, and implementation activities, including User Acceptance Testing (UAT).
• Gather, document, and translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation, knowledge articles, and best practices to improve support efficiency and knowledge sharing.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience with SAP Enterprise Central Component (ECC), SAP Customer Service (CS), or Master Data Management (MDM). Experience with ServiceNow in a customer service or operational support environment.
• Experience investigating business process, system, or data issues and driving issue resolution through root cause analysis.
• Experience gathering and documenting business requirements and supporting cross-functional projects.
• Experience supporting testing activities, including User Acceptance Testing (UAT) and validation of process or system changes.
• Professional proficiency in English.

Preferred Qualifications

• Experience supporting service and repair operations, supply chain, customer service, or global operational support functions.
• Experience within medical device, healthcare, pharmaceutical, manufacturing, or other regulated industries.
• Lean Six Sigma certification or experience supporting process improvement, system enhancement, or change management initiatives.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Medtronic offers a competitive Salary and flexible Benefits Package

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,400.00 EUR - 78,600.00 EUR |

The final salary within this range will be determined based on objective, job-related criteria, including relevant experience, skills and qualifications, in accordance with our compensation framework.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).