Bus Proc Impvmt Analist

Medtronic; Heerlen; Hybrid; EUR 52,000 - 79,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic zoekt een Business Process Improvement Analyst die opereert binnen het Service and Repair, Technical Enablement Operational and Master Data Support Team in Heerlen. De rol focust op operationele excellentie, procesefficiëntie en nauwkeurigheid van wereldwijde service- en reparatieactiviteiten.

Je werkt nauw samen met diverse afdelingen en regionale teams om data governance te versterken, workflows te verbeteren en continue verbeterinitiatieven te stimuleren.

Qualifications

• Bachelor's degree en minstens 3 jaar ervaring in business analyse, procesverbetering of operationele support.

Responsibilities

• Analyse operationele processen, workflows en systeemprestaties om oorzaken te identificeren en duurzame oplossingen te implementeren.
• Ondersteun business users door het triageren van operationele- en data-gerelateerde issues en geef statusupdates.
• Werk samen met IT, Service en Repair Operations, Supply Chain en Finance om procesuitdagingen op te lossen.
• Monitor en onderhoud master data om nauwkeurigheid en consistentie te verbeteren.
• Ondersteun systeemverbeteringen, defectoplossingen en UAT-activiteiten.
• Verzamel en vertaal zakelijke vereisten naar aanbevelingen voor technische en functionele teams.
• Ontwikkel procesdocumentatie en best practices ter ondersteuning van kennisdeling.

Skills

Business analysis

Data analysis

UAT & validation

Requirements gathering

Root cause analysis

Education

Bachelor's degree

Tools

SAP ECC

SAP CS

MDM

ServiceNow

Job description

Bij Medtronic kunt u een levenslange carrière van ontdekking en innovatie beginnen en tegelijk toegang tot gezondheidszorg en een gelijke behandeling voor iedereen bevorderen. The Business Process Improvement Analyst binnen het Service and Repair, Technical Enablement Operational and Master Data Support Team is verantwoordelijk voor operationele excellentie, het verbeteren van procesefficiëntie en het waarborgen van de nauwkeurigheid en consistentie van gegevens binnen wereldwijde service- en reparatieactiviteiten.

• Heerlen, Limburg, Netherlands
• Flexibele werkregeling
• Voltijd
• Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 52,400.00 EUR - 78,600.00 EUR
• This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

Een dag uit het leven

The analyst partners closely with cross-functional stakeholders to analyze business processes, identify root causes of issues, and implement practical solutions that enhance service performance, support scalability, and strengthen master data governance. The analyst uses data-driven insights to monitor trends, improve workflows, support system enhancements, and contribute to continuous improvement initiatives that enable high-quality global support.

The Business Process Improvement Analyst supports global Service and Repair operations through process analysis, issue resolution, data governance, and continuous improvement initiatives. This role works across functional and regional teams to investigate operational challenges, support system enhancements, improve data quality, and deliver solutions that increase efficiency, consistency, and business performance.

Primary Responsibilities

• Analyze operational processes, workflows, and system issues to identify root causes and implement sustainable solutions.
• Support business users by triaging operational and data-related issues, coordinating resolutions, and providing status updates.
• Partner with Information Technology, Service and Repair Operations, Supply Chain, Finance, and Master Data teams to resolve business process challenges.
• Monitor and maintain service and repair master data to improve accuracy, consistency, and compliance with established standards.
• Support system enhancements, defect resolutions, and implementation activities, including User Acceptance Testing (UAT).
• Gather, document, and translate business requirements into actionable recommendations for technical and functional teams.
• Develop process documentation, knowledge articles, and best practices to improve support efficiency and knowledge sharing.
• Analyze operational data and trends to identify improvement opportunities and support continuous improvement initiatives.

Required Qualifications

• Bachelor's degree and 3+ years of experience in business analysis, process improvement, operational support, or related business operations roles.
• Experience investigating business process, system, or data issues and driving issue resolution through root cause analysis.
• Experience gathering and documenting business requirements and supporting cross-functional projects.
• Experience supporting testing activities, including User Acceptance Testing (UAT) and validation of process or system changes.
• Professional proficiency in English.

Preferred Qualifications

• Experience with SAP Enterprise Central Component (ECC), SAP Customer Service (CS), or Master Data Management (MDM).
• Experience with ServiceNow in a customer service or operational support environment.
• Experience supporting service and repair operations, supply chain, customer service, or global operational support functions.
• Experience within medical device, healthcare, pharmaceutical, manufacturing, or other regulated industries.
• Lean Six Sigma certification or experience supporting process improvement, system enhancement, or change management initiatives.

Secundaire arbeidsvoorwaarden en compensatie

Medtronic biedt een competitief salaris en een flexibel pakket secundaire arbeidsvoorwaarden

Betrokkenheid bij onze werknemers behoort tot onze kernwaarden. We waarderen hun bijdragen. Ze delen in het succes waar ze aan bijdragen. We bieden een breed scala aan secundaire arbeidsvoorwaarden, middelen en aantrekkelijke compensatieregelingen die zijn ontworpen om u in elke carrière- en levensfase te ondersteunen.