Global Customer Support & Operations Agent

Bestseller Textilhandels GmbH; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Brand discount

Health insurance allowance

Sports membership tax benefit

37-hour work week

27 holidays per year

Healthy lunch in office

OpenUp psychologist consultations

Autonomy and feedback culture

Development opportunities

Job summary

BESTSELLER is seeking a Customer Service Agent to join our energetic Amsterdam-based Customer Operations team. You will support customers via email, chat and phone, ensuring an “above and beyond” experience across multiple languages.

You will handle orders, refunds, and inquiries, work with various systems, and contribute to service improvements. This full-time role emphasizes teamwork, attention to detail, and a proactive, customer-first mindset.

Qualifications

• Fluent in English, both written and spoken.
• Excellent communication and interpersonal skills.
• Interest in fashion and online shopping are a plus.
• Previous experience in customer service or a similar role is preferred.
• Proactive, solution-oriented mindset with ownership of inquiries.
• Strong teamwork and willingness to support colleagues.
• Comfort with multiple systems and digital tools in a fast-paced environment.
• Strong attention to detail when handling orders, refunds, and data.

Responsibilities

• Communicate with customers across chat, WhatsApp, email, phone and partners.
• Investigate and resolve inquiries with internal and external stakeholders.
• Develop knowledge of customer service macros and scripts in English and local languages.
• Process and manage customer orders through various systems.
• Handle refunds and claims in line with procedures.
• Identify potential fraudulent behavior and report findings.
• Participate in meetings and training to keep knowledge up to date.
• Assist with translations of content for customers when needed.
• Be a team player and support colleagues as needed.
• Identify opportunities for process improvements and share suggestions with Supervisor.

Skills

Fluent in English

Excellent communication

Interests in fashion

Proactive mindset

Team player

Attention to detail

System and digital tools

Tools

CRM systems

Job description

BESTSELLER is seeking a Customer Service Agent to join our energetic Amsterdam-based Customer Operations team. You will support customers via email, chat and phone, ensuring an “above and beyond” experience across multiple languages.

You will handle orders, refunds, and inquiries, work with various systems, and contribute to service improvements. This full-time role emphasizes teamwork, attention to detail, and a proactive, customer-first mindset.