Global Customer Success Manager – Growth & Loyalty

NeoDay B.V.; Tilburg; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Laptop and phone subsidy

25 vacation days

Travel allowance / NS card

International role with brands and KPI

Team events and Brabant-style culture

Job summary

NeoDay is seeking a Customer Success Manager to own a portfolio of international brands from go-live onward. You will act as the loyalty expert within the client's marketing team, shaping campaigns, measuring uplift and presenting results to executives.

In this role you report to the Head of Customer Success and collaborate with Solution Architects, Sales, Product, Data and Support to align strategies and drive growth across markets.

Qualifications

• 4–7 years in Customer Success, Account Management or CRM/ Loyalty marketing.
• Experience with SaaS or martech in retail or consumer brands preferred.

Responsibilities

• Own a portfolio of international brands from go-live onwards.
• Define winning success plans with clients and baseline metrics.
• Deliver campaign results and value benchmarks for leadership.
• Lead QBRs and shape marketing and campaign calendars.
• Grow accounts by driving adoption and identifying expansion opportunities.

Skills

Customer success

Account management

CRM / loyalty marketing

Job description

NeoDay is seeking a Customer Success Manager to own a portfolio of international brands from go-live onward. You will act as the loyalty expert within the client's marketing team, shaping campaigns, measuring uplift and presenting results to executives.

In this role you report to the Head of Customer Success and collaborate with Solution Architects, Sales, Product, Data and Support to align strategies and drive growth across markets.