Global Loyalty Success Manager | Strategy & Growth Lead

NeoDay; Tilburg; On-site; EUR 60,000 - 85,000; Full time

Benefits offered by this job

OTE component

25 vacation days

Laptop & phone

International portfolio

Travel allowance

Brabant-style culture

Job summary

NeoDay in Tilburg is seeking a mid-to-senior Customer Success Manager to own a portfolio of international brands from go-live onward. You will become the loyalty expert at the table, guiding campaigns and strategy to drive growth.

Collaborating with Sales, Product, Data and Support, you will define success plans, prove impact with benchmarks, and lead quarterly reviews to expand accounts and deliver real commercial outcomes.

Qualifications

• 4–7 years in Customer Success, Account Management or CRM/Loyalty Marketing.
• SaaS or martech experience in retail/consumer brands preferred.
• Fluent in English; Dutch is a bonus.

Responsibilities

• Own a portfolio of international brands from go-live onwards.
• Define success plans with each client and set clear baselines.
• Deliver campaign results, impact snapshots and benchmarks for leadership.
• Lead QBRs, shape marketing and campaign calendars, and grow loyalty ideas.
• Drive adoption and growth, spotting expansion opportunities with Sales.
• Map stakeholders and build relationships across marketing, IT and leadership.
• Be the Voice of the Customer and feed Product with roadmap input.
• Raise the bar for Customer Success and share best practices.

Skills

Customer Success

Account Management

CRM Loyalty Marketing

Job description

NeoDay in Tilburg is seeking a mid-to-senior Customer Success Manager to own a portfolio of international brands from go-live onward. You will become the loyalty expert at the table, guiding campaigns and strategy to drive growth.

Collaborating with Sales, Product, Data and Support, you will define success plans, prove impact with benchmarks, and lead quarterly reviews to expand accounts and deliver real commercial outcomes.