Hybrid Senior Customer Success Manager – Enterprise Growth

Sowelo Consulting

Utrecht

Hybrid

EUR 70,000 - 110,000

Full time

4 days ago

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Job summary

Sowelo Consulting is seeking a Senior Customer Success Manager to join our European Customer Success team. You will act as a strategic advisor to foster long-term relationships with customers while leading the account team, working across departments to maximise value and usage of our SaaS products.

You'll manage a portfolio of 15–25 accounts, monitor customer health and KPIs, identify upsell opportunities, and drive retention and expansion through consultative engagement.

Qualifications

Experience in customer success or account management for enterprise customers.
Ability to build relationships with senior leaders and stakeholders.
Proven track record of meeting/exceeding targets and driving renewals.

Responsibilities

Build and maintain relationships with decision-makers and stakeholders.
Identify goals, challenges, and upsell opportunities for accounts.
Drive product value and adoption to support upselling.
Conduct regular check-ins to evaluate satisfaction and growth potential.
Manage a portfolio of 15–25 accounts (enterprise & multiproduct).
Monitor risks to retention and report on KPIs and health scores.
Lead cross-functional account teams to address challenges and achieve goals.
Communicate product value and alignment with customer objectives.

Skills

Customer success

Account management

Strategic consulting

Stakeholder management

Data analysis

Upselling

Job description

You'll manage a portfolio of 15–25 accounts, monitor customer health and KPIs, identify upsell opportunities, and drive retention and expansion through consultative engagement.

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