Order-to-Cash CSR & Cross-Functional Liaison (Hybrid)

Eastman Chemical B.V.; Rotterdam; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Eastman Chemical B.V. in Rotterdam seeks a Customer Service Representative to own the Order To Cash process, handle inquiries, and coordinate with Sales, Planning, Logistics, and Product Management to ensure timely, accurate deliveries.

The role requires a Bachelor’s degree, experience in international customer service or supply chain, and proficiency with SAP/ERP and Salesforce CRM. Fluency in English is essential, with additional EU languages a plus.

Qualifications

• Bachelor’s degree or equivalent.
• Experience in Customer Service, Supply Chain or Internal Sales in an international environment.
• Experience with SAP/ERP and Salesforce CRM.
• Knowledge of O2C, Logistics and Global Trade & Compliance processes.
• Excellent communication skills; fluent in English is required.

Responsibilities

• Support customers managing technically complex products and supply chains.
• Coordinate with commercial, supply chain, logistics, and technical teams to provide accurate information and resolve issues.
• Deliver reliable service in a safety- and compliance-focused environment.
• Proactively manage customer expectations and relationships while guiding stakeholders.

Skills

Excellent communication skills

Fluent in English

Good analytical skills

Education

Bachelor’s Degree or equivalent

Tools

SAP/ERP systems

Salesforce CRM

Job description

Eastman Chemical B.V. in Rotterdam seeks a Customer Service Representative to own the Order To Cash process, handle inquiries, and coordinate with Sales, Planning, Logistics, and Product Management to ensure timely, accurate deliveries.

The role requires a Bachelor’s degree, experience in international customer service or supply chain, and proficiency with SAP/ERP and Salesforce CRM. Fluency in English is essential, with additional EU languages a plus.