Global Order Fulfillment Specialist—SAP & Logistics

Delta Electronics EMEA; Hoofddorp; On-site; EUR 32,000 - 48,000; Full time

Job summary

Delta Electronics EMEA seeks an Order Fulfillment Associate in Hoofddorp to manage customer orders, monitor delivery progress, and collaborate with Sales, Supply Chain, and Warehouse teams to ensure accurate and timely fulfillment.

Candidates should have 1–3 years in order fulfillment or related roles, SAP experience, and strong English communication. The role emphasizes process improvement and accurate data maintenance within ERP systems.

Qualifications

• MBO level or equivalent qualification.
• 1–3 years of experience in Order Fulfillment, Order Management, Customer Service, Logistics, or Supply Chain Operations in an international environment.
• Experience in ICT, Electronics, Technology, or related industries is preferred.
• Hands-on experience with ERP systems, preferably SAP, including order entry, processing, and customer data maintenance.
• Fluent in English (written and spoken); Chinese or another foreign language is a plus.
• Strong customer-oriented mindset with excellent communication and stakeholder management skills.
• Ability to understand customer requirements and provide timely, accurate support.
• Strong problem-solving skills with ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and ability to work independently with cross-functional teams.
• Proficient in Microsoft Office applications, especially Excel, Outlook, and Teams.

Responsibilities

• Act as the primary contact for customers regarding order management, delivery status, and logistics inquiries.
• Receive, validate, and process customer orders in SAP, ensuring compliance with requirements and policies.
• Monitor order progress from entry to delivery and communicate updates to maintain customer satisfaction.
• Provide operational and sales support to customers and internal stakeholders during the fulfillment process.
• Coordinate with Sales, Supply Chain, Warehouse, RMA, and other teams to ensure timely order execution and issue resolution.
• Maintain accurate customer master data, order records, and related ERP documentation.
• Manage customer inquiries, complaints, and follow-up actions with timely closure.
• Coordinate outbound shipments with warehouses for timely and accurate deliveries.
• Monitor delivery performance, shipment status, POD discrepancies; implement corrective actions.

Skills

Customer service

Communication

Problem solving

Organizational skills

Cross-functional teamwork

Education

MBO level or equivalent

Tools

SAP

Excel

Outlook

Teams

Job description

Delta Electronics EMEA seeks an Order Fulfillment Associate in Hoofddorp to manage customer orders, monitor delivery progress, and collaborate with Sales, Supply Chain, and Warehouse teams to ensure accurate and timely fulfillment.

Candidates should have 1–3 years in order fulfillment or related roles, SAP experience, and strong English communication. The role emphasizes process improvement and accurate data maintenance within ERP systems.