Global Customer Experience Specialist (Hybrid)

Michael Page; Rotterdam; Hybrid; EUR 40,000 - 62,000; Full time

Benefits offered by this job

Competitive salary package

International and collaborative work环境

Hybrid working possibilities

Direct impact on customer satisfaction

Diverse role with broad stakeholder-ex

Professional development and growth

Job summary

Michael Page is partnering with an international organization seeking a proactive Customer Service / Order Management specialist in the Netherlands. You will own customer inquiries from order to delivery and collaborate with Sales, Supply Chain, and Logistics teams.

You will monitor orders, coordinate deliveries, maintain data in Salesforce, and drive service excellence in a hybrid environment with English fluency and Dutch as a plus.

Qualifications

• Minimum 3-4 years in Customer Service, Customer Care, or Order Management.
• Experience with Salesforce is required.
• Fluent in English; Dutch is a plus.
• Strong communication and relationship management skills.
• Able to work independently and manage multiple priorities.
• Experience in international logistics/supply chain/trading environment is advantageous.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage customer inquiries via phone and email.
• Process and monitor customer orders from start to finish.
• Coordinate deliveries with logistics and warehouse partners.
• Resolve customer complaints and ensure timely follow-up.
• Maintain accurate customer and order data in Salesforce.
• Monitor order status and proactively communicate updates.
• Collaborate with Sales, Supply Chain, and Logistics teams.
• Support process improvement initiatives and customer service excellence.
• Ensure service levels and customer expectations are consistently met.

Skills

Customer service

Communication

Organization

Multitasking

Tools

Salesforce

Microsoft Office

Job description

Michael Page is partnering with an international organization seeking a proactive Customer Service / Order Management specialist in the Netherlands. You will own customer inquiries from order to delivery and collaborate with Sales, Supply Chain, and Logistics teams.

You will monitor orders, coordinate deliveries, maintain data in Salesforce, and drive service excellence in a hybrid environment with English fluency and Dutch as a plus.