Global CRM Lead: Scale Cross-Market Customer Journeys

Just Eat Takeaway.com; Amsterdam; Vor Ort; EUR 120.000 - 170.000; Vollzeit

Zusammenfassung

Just Eat Takeaway.com is seeking a Global CRM Lead to join the Customer Engagement & Loyalty team. You will shape multi-market customer journeys, set CRM standards, and collaborate with Data to drive segmentation, modeling, and automation across channels.

You will lead cross-functional projects, optimize incentive mechanics, and mentor CRM managers, while delivering scalable, data-driven lifecycle programs at scale.

Qualifikationen

• Advanced technical CRM expertise spanning omnichannel architecture and MarTech.
• Ability to map complex data flows and translate goals into technical CRM requirements.
• Strong influence across Growth, Local Marketing, and Data teams.
• Proven track record building scalable programs across regions and languages.
• Fluent in English with autonomous, structured working style.

Aufgaben

• Architect and scale global customer lifecycle strategies (activation, retention, win-back).
• Define and champion global CRM standards and cross-channel orchestration guardrails.
• Bridge Marketing, Product, and Data to enable advanced segmentation and automation.
• Lead high-impact cross-functional projects; roll out new capabilities and channels.
• Analyze and design global incentive strategies for long-term ROI across markets.
• Provide functional leadership and mentoring to CRM Managers.

Kenntnisse

CRM strategy

Omnichannel architecture

MarTech stack

Stakeholder management

Global scalability

English fluency

Tools

ESP

CDP

CRM platforms

Jobbeschreibung

Just Eat Takeaway.com is seeking a Global CRM Lead to join the Customer Engagement & Loyalty team. You will shape multi-market customer journeys, set CRM standards, and collaborate with Data to drive segmentation, modeling, and automation across channels.

You will lead cross-functional projects, optimize incentive mechanics, and mentor CRM managers, while delivering scalable, data-driven lifecycle programs at scale.