Senior Global CRM Manager

Takeaway.com; Amsterdam; On-site; EUR 90,000 - 120,000; Full time

Job summary

Just Eat Takeaway.com in Amsterdam seeks a Senior Global CRM Manager to drive our CRM strategy across email, push, SMS and in-app channels, with a customer-first, data-driven approach. You will shape multi-market programs, mentor teammates, and partner with international teams to scale impact in a fast-moving, AI-enabled environment.

You will own segmentation, personalisation, and cross-channel initiatives, while ensuring consistent brand messaging and measurable retention improvements across

Qualifications

• Proven multi-channel CRM marketing experience.
• Strong data-driven segmentation skills.
• Excellent stakeholder management and collaboration.
• Experience mentoring teammates and growing talent.
• Fluent English communication, written and spoken.

Responsibilities

• Design and optimise high-impact multi-channel CRM campaigns.
• Conduct rigorous A/B tests and data analyses to improve retention.
• Streamline CRM processes and workflows across markets.
• Collaborate with international and local teams on CRM technologies and AI strategies.
• Mentor junior teammates and ensure quality standards.
• Lead strategic CRM projects from segmentation to cross-channel initiatives.

Skills

Multi-channel CRM

Data-driven segmentation

Campaign optimisation

Stakeholder mgmt

Mentoring

English fluency

Job description

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

• Amsterdam Office
• Marketing
• Full time

About this role

As our Senior Global CRM Manager, you will play a leading role within the Customer Engagement & Loyalty squad, driving our retention efforts across channels. Using a customer-centric approach, you will turn data into meaningful connections and high-impact programmes. We are looking for someone who takes ownership at scale, mentors teammates, and thrives in a fast-moving, data-driven environment. You will shape our CRM execution, influence both local and global teams, and help us move fast and scale our impact in a competitive landscape.

These are some of the key components to the position:

• Aim high by designing and optimising high-impact multi-channel CRM campaigns across email, push, SMS, and in-app platforms, with a focus on driving long-term customer lifetime value.
• Drive excellence through rigorous A/B testing, data analysis, and segmentation to continuously improve campaign performance and customer retention metrics.
• Keep it simple by streamlining CRM processes, voucher planning, and campaign workflows across markets for maximum efficiency.
• Raise the bar by partnering with international and local teams to experiment with new CRM technologies and AI-driven engagement strategies.
• Collaborate across the business, with data, product, and brand teams, to ensure messaging is timely, brand-aligned, and always puts the customer first.
• Support each other by onboarding, mentoring, and reviewing the work of junior team members and interns, ensuring quality standards are consistently met.
• Act as a guardian of CRM best practices, holding the team accountable for high-impact, error-free execution.
• Autonomously lead strategic CRM projects, from segmentation and personalisation initiatives to cross-channel innovation and new channel strategies.

What will you bring to the team?

• Proven expertise in multi-channel CRM marketing, with deep experience managing complex Email, Push, and In-App campaigns end to end.
• An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation and a track record of improving customer retention.
• A focus on aiming higher, with the drive to continuously raise the bar on campaign performance and CRM best practices.
• Strong stakeholder management and project ownership skills, with the ability to influence and collaborate with both local and global teams.
• A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
• Experience mentoring junior colleagues and a collaborative spirit dedicated to lifting each other up and celebrating team wins.
• Exceptional communication skills in English; additional language skills are a plus.
• Curiosity about CRM innovation, including AI-driven engagement tools and emerging channel strategies.

At JET, this is how we play

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins.