Global CRM Lead - Lifecycle & Growth Architect

Just Eat Takeaway.com; Amsterdam; Hybrid; EUR 120.000 - 170.000; Vollzeit

Zusammenfassung

Just Eat Takeaway.com is seeking a Global CRM Lead to join the Customer Engagement & Loyalty teams. You will drive multi-market lifecycle strategies (activation, retention, win-back) using data insights with our analytics partners, influencing growth across markets.

You will bridge Marketing, Product and Data, own cross-channel orchestration, mentor CRM Managers, and lead high-impact projects such as propensity models and new communication channels, while refining global incentive strategies for

Qualifikationen

• Experience shaping CRM strategy and lifecycle programs across markets.
• Ability to map data flows and translate business goals into technical requirements for CRM teams.
• Strong stakeholder influence across Growth, Local Marketing and Data teams.

Aufgaben

• Architect and scale global customer lifecycle strategies for activation, retention, and win-back.
• Define and champion global CRM standards and cross-channel orchestration.
• Bridge Marketing, Product and Data to enable advanced segmentation and automation.
• Lead high-impact cross-functional projects, including new capabilities and platform upgrades.
• Analyze and design global incentive mechanics for long-term ROI across markets.
• Provide functional leadership and upskill CRM Managers within the team.

Kenntnisse

CRM architecture & lifecycle

Data fluency & mapping

Cross-functional leadership

Global scalability mindset

Clear English communication

Tools

CRM platforms (ESP/CDP)

MarTech stack

Jobbeschreibung

Just Eat Takeaway.com is seeking a Global CRM Lead to join the Customer Engagement & Loyalty teams. You will drive multi-market lifecycle strategies (activation, retention, win-back) using data insights with our analytics partners, influencing growth across markets.

You will bridge Marketing, Product and Data, own cross-channel orchestration, mentor CRM Managers, and lead high-impact projects such as propensity models and new communication channels, while refining global incentive strategies for