German-Speaking Tech & Warranty Specialist (Retail)

Uitzendbureau; Amsterdam; Presencial; EUR 33.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus

Descripción de la vacante

Uitzendbureau is seeking a Customer and Technical Service Specialist in Amsterdam to support retail partners with technical queries and warranty claims. You will troubleshoot, document, and resolve issues while maintaining strong product knowledge and collaboration with internal teams.

The role emphasizes customer-focused service, KPI-driven performance, and cross-functional cooperation with Sales and Quality teams. A 7-month fixed-term contract with potential for permanency is offered.

Formación

• German language proficiency required (written and verbal).
• Experience in customer service, technical support, or warranty services.

Responsabilidades

• Serve as frontline contact for retail partners regarding technical questions, troubleshooting, and product issues.
• Process warranty claims and ensure proper documentation.
• Maintain product knowledge and provide timely solutions; escalate when needed.
• Collaborate with Sales and Customer Success to share feedback and improve service.

Conocimientos

German language

Technical support

CRM experience

Analytical thinking

Educación

Bachelor's degree or equivalent

Herramientas

CRM software

Descripción del empleo

Uitzendbureau is seeking a Customer and Technical Service Specialist in Amsterdam to support retail partners with technical queries and warranty claims. You will troubleshoot, document, and resolve issues while maintaining strong product knowledge and collaboration with internal teams.

The role emphasizes customer-focused service, KPI-driven performance, and cross-functional cooperation with Sales and Quality teams. A 7-month fixed-term contract with potential for permanency is offered.