Customer and Technical Service Specialist | German Speaking

Uitzendbureau; Amsterdam; In loco; EUR 33.000 - 39.000; Tempo pieno

Vantaggi offerti da questo lavoro

Annual bonus

Descrizione del lavoro

Uitzendbureau is seeking a Customer and Technical Service Specialist in Amsterdam to support retail partners with technical queries and warranty claims. You will troubleshoot, document, and resolve issues while maintaining strong product knowledge and collaboration with internal teams.

The role emphasizes customer-focused service, KPI-driven performance, and cross-functional cooperation with Sales and Quality teams. A 7-month fixed-term contract with potential for permanency is offered.

Competenze

• German language proficiency required (written and verbal).
• Experience in customer service, technical support, or warranty services.

Mansioni

• Serve as frontline contact for retail partners regarding technical questions, troubleshooting, and product issues.
• Process warranty claims and ensure proper documentation.
• Maintain product knowledge and provide timely solutions; escalate when needed.
• Collaborate with Sales and Customer Success to share feedback and improve service.

Conoscenze

German language

Technical support

CRM experience

Analytical thinking

Formazione

Bachelor's degree or equivalent

Strumenti

CRM software

Descrizione del lavoro

Our client is a mobility-focused company with a mission to improve the way people move through innovative, sustainable technology. Their products enable manufacturers to build high-quality mobility solutions that support a healthier and more responsible lifestyle.

The Customer and Technical Service Specialist provides expert technical support and warranty assistance to retail partners. This role serves as a frontline contact for dealer inquiries and is responsible for ensuring efficient, professional handling of technical and warranty-related requests.

Key responsibilities

• Technical Support
  • Acting as the primary contact for retail partners regarding technical questions, troubleshooting, and product-related issues
  • Providing accurate and timely solutions while escalating complex cases to internal teams when necessary
  • Maintaining strong product knowledge, including technical specifications, functionality, and installation best practices
• Warranty Handling
  • Processing warranty claims in line with company guidelines
  • Ensuring all required documentation is complete and accurately recorded
  • Collaborating with internal teams to ensure timely resolution of claims
  • Identifying recurring issues and sharing insights with Customer Success and Quality teams
• Retail Relationship Management
  • Building and maintaining strong relationships with retail partners through consistent and reliable support
  • Providing regular updates on technical and warranty matters
  • Collaborating with Sales and Customer Success teams to gather feedback and insights
• Knowledge & Process Improvement
  • Contributing to internal knowledge bases by documenting recurring issues and solutions
  • Supporting continuous improvement of internal processes and service efficiency
  • Providing input to improve technical documentation and product manuals
• Performance & KPI Management
  • Working within defined KPIs such as response times, first-time resolution, and customer satisfaction
  • Monitoring service metrics and identifying improvement opportunities
  • Reporting performance updates to leadership and participating in team reviews
• Cross-functional Collaboration
  • Supporting other departments with technical and warranty expertise when needed
  • Contributing to broader company initiatives through flexible, cross-team collaboration

Requirements

• Strong technical understanding of troubleshooting, assembly, or installation processes
• Excellent communication skills in GERMAN both written and verbal formats, with the ability to explain technical concepts clearly
• Experience in customer service, technical support, or warranty services (preferably in a retail support environment)
• Strong ability to build relationships with retail partners and provide high-quality service experiences
• Analytical mindset with the ability to identify recurring issues and suggest process improvements
• Proactive problem-solving skills and ability to manage multiple priorities in a fast-paced environment
• Bachelor's degree or equivalent professional experience
• Experience working with CRM systems and service software tools
• Strong organisational skills and attention to detail in handling warranty cases and documentation

Benefits

• The role is based in Amsterdam and requires German language proficiency.
• Competitive salary + annual bonus
• The initial contract is a 7-month fixed-term agreement, with the intention to transition into a permanent contract.
• Candidates ideally have technical bike industry knowledge or experience within the cycling sector.

Salarisomschrijving

€3000.00 - €3500.00 monthly

Vaardigheden

• Er is geen minimale opleiding vereist
• Je beheerst Engels