Customer Care Specialist - Direct Team

1208 Epredia Netherlands BV; Breda; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work model

Annual leave 28 days + 6.5 ADV

8% holiday allowance

Travel allowance

Enhanced pension

Employee Assistance Programme

Job summary

Epredia in Breda, Netherlands, is seeking a Customer Care Specialist who will provide operational and commercial support to distributors and sales partners, ensuring efficient processing of orders and timely communication.

The role requires fluency in English and German, strong organizational skills, and the ability to collaborate with Order Management, Logistics, and Finance to drive customer satisfaction and business growth.

Qualifications

• Fluency in English and German required.
• Organizational and time management skills.
• Analytical mindset with ability to interpret metrics.

Responsibilities

• Process and monitor customer orders from receipt to delivery with regular status updates.
• Prepare shipment documentation such as pro forma invoices and warranties.
• Support sales partners with enquiries, quotations, and product information.
• Build strong relationships with customers and internal stakeholders while resolving issues.
• Ensure compliance with Health & Safety, Data Protection, and cybersecurity policies.

Skills

Fluent English

Fluent German

Tools

SAP

Job description

Title: Customer Care Specialist – German Speaking

Location: Breda

Work Arrangement: Hybrid – 1 Day a week in the office

Employment Type: Full-Time

Salary: Competitive. Actual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.

The Opportunity

As our new Customer Care Specialist, you will provide operational and commercial support to distributors and sales partners, ensuring the efficient processing of orders, timely customer communication, and accurate administration.

How You'll Make an Impact

• Process and monitor customer orders from receipt through delivery, providing regular status updates and working closely with Order Management, Logistics, and Finance teams to ensure timely fulfilment.
• Prepare and maintain shipment documentation, including pro forma invoices, bank warranties, and other required paperwork.
• Support sales partners by reviewing priority orders and managing customer enquiries, quotations, product information, and documentation requests to enhance the customer experience and support business growth.
• Build strong relationships with customers, sales partners, and internal stakeholders while resolving enquiries and complaints in line with company procedures to maintain high levels of customer satisfaction.
• Comply with company policies and procedures relating to Health & Safety, Environmental Management, Data Protection, Privacy, and Cybersecurity.

To Succeed in This Role, You'll Need Fluency in English & German, Organizational and time management skills. Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives. Ability to positively interact with other departments and 3PL partners.

Additional Experience

We'd Love to See: Experience in a B2B Customer Service environment, Knowledge of ERP systems (SAP preferred), Professional proficiency in French, Italian or Dutch.

What We Value @ Epredia

At Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.

Benefits @ Epredia

• Competitive salary with annual salary reviews
• Annual performance bonus and incentive opportunities
• 28 days of annual leave, plus 6.5 additional ADV days
• Additional annual leave entitlement based on age and length of service
• 8% holiday allowance
• Travel allowance or full public transport reimbursement
• Enhanced pension scheme
• Employee Assistance Programme, including access to Lyra Wellbeing support
• Discounted collective health insurance
• Enhanced family-friendly policies, including parental leave provisions
• Six weeks of fully paid adoption leave

Building an Inclusive Culture

We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.

At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose.