Customer Care Specialist - Direct Team

Epredia; Breda; Hybrid; EUR 40,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Annual performance bonus

28 days of annual leave

6.5 ADV days

Travel or transport reimbursement

Enhanced pension scheme

Employee Assistance Programme

Lyra Wellbeing support

Job summary

Epredia is recruiting a Customer Care Specialist to support distributors and sales partners from our Breda hybrid site. In this role you will process orders, communicate updates, and manage documentation across Order Management, Logistics and Finance to ensure timely fulfilment.

Fluency in English and German is essential, with strong organizational, analytical, and cross-functional collaboration skills. SAP knowledge is a plus, and proficiency in additional EU languages is welcome.

Qualifications

• Fluency in English and German is required.
• Strong time management and organizational skills.
• Analytical mindset with ability to interpret metrics.
• Experience in B2B customer service is preferred.
• SAP experience is a plus; ERP proficiency desired.

Responsibilities

• Process and monitor orders from receipt to delivery with status updates.
• Coordinate with Order Management, Logistics, and Finance to ensure timely fulfilment.
• Prepare shipment documents and maintain pro forma invoices and bank warranties.
• Support sales partners with quotes, product information, and documentation requests.
• Build strong relationships with customers, sales partners and internal teams; handle enquiries and complaints per procedures.

Skills

English & German fluency

Time management

Organizational skills

Analytical skills

Cross-functional collaboration

B2B customer service

SAP

French or Dutch proficiency

Tools

SAP

Job description

Make a Meaningful ImpactReady to join a team where your work makes a daily difference in healthcare?Epredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.Title: Customer Care Specialist – German SpeakingLocation: BredaWork Arrangement: Hybrid – 1 Day a week in the officeEmployment Type: Full-TimeSalary: CompetitiveActual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.The OpportunityAs our new Customer Care Specialist, you will provide operational and commercial support to distributors and sales partners, ensuring the efficient processing of orders, timely customer communication, and accurate administration.How You'll Make an ImpactProcess and monitor customer orders from receipt through delivery, providing regular status updates and working closely with Order Management, Logistics, and Finance teams to ensure timely fulfilment.Prepare and maintain shipment documentation, including pro forma invoices, bank warranties, and other required paperwork.Support sales partners by reviewing priority orders and managing customer enquiries, quotations, product information, and documentation requests to enhance the customer experience and support business growth.·Build strong relationships with customers, sales partners, and internal stakeholders while resolving enquiries and complaints in line with company procedures to maintain high levels of customer satisfaction.Comply with company policies and procedures relating to Health & Safety, Environmental Management, Data Protection, Privacy, and Cybersecurity.To Succeed in This Role, You'll NeedFluency in English & GermanOrganizational and time management skills.Analytical with proven ability to procure and interpret metrics, following up on remedial actions and improvement initiatives.Ability to positively interact with other departments and 3PL partners.Additional Experience We'd Love to SeeExperience in a B2B Customer Service environmentKnowledge of ERP systems (SAP preferred)Professional proficiency in French, Italian or DutchWhat We Value @ EprediaAt Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.Benefits @ EprediaCompetitive salary with annual salary reviewsAnnual performance bonus and incentive opportunities28 days of annual leave, plus 6.5 additional ADV daysAdditional annual leave entitlement based on age and length of service8% holiday allowanceTravel allowance or full public transport reimbursementEnhanced pension schemeEmployee Assistance Programme, including access to Lyra Wellbeing supportDiscounted collective health insuranceEnhanced family-friendly policies, including parental leave provisionsSix weeks of fully paid adoption leaveTO ALL RECRUITMENT AGENCIES:Epredia does not accept unsolicited third-party resumes#LI-WI1Ready to Make an Impact?If this opportunity aligns with your skills and career goals, we'd love to hear from you. Apply today and take the next step in your career with us.Building an Inclusive CultureWe are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.