Bilingual Customer Care Specialist (DACH) - Hybrid (32–40h)

Maxi-Cosi; Netherlands; Hybrid; EUR 29,000 - 33,000; Full time

Benefits offered by this job

Hybrid work up to 3 days

13th month

Annual leave 28 days

Laptop and mobile provided

Top Employer recognition

Job summary

Dorel Juvenile invites applications for a Consumer Care Representative to deliver exceptional customer support across channels from the Netherlands. You will resolve inquiries with care and professionalism, using ERP and CRM tools and driving improvements from feedback.

The role requires 2+ years in similar positions, fluency in English and German, and optional Dutch. It offers hybrid work up to 3 days, 28 vacation days, 13th month, and a pathway to permanent employment.

Qualifications

• 2+ years in a similar customer-facing role.
• Strong, clear communication with diverse customers.
• Empathy, flexibility and proactive problem solving.

Responsibilities

• Handle inquiries and complaints via live chat, email, and phone with care and efficiency.
• Log and manage cases in ERP/CRM and track follow-ups accurately.
• Suggest improvements based on customer feedback and recurring questions.

Skills

Customer support

Communication

Empathy

English language

German language

Dutch language (adv.)

Job description

Dorel Juvenile invites applications for a Consumer Care Representative to deliver exceptional customer support across channels from the Netherlands. You will resolve inquiries with care and professionalism, using ERP and CRM tools and driving improvements from feedback.

The role requires 2+ years in similar positions, fluency in English and German, and optional Dutch. It offers hybrid work up to 3 days, 28 vacation days, 13th month, and a pathway to permanent employment.