German-Speaking CSM — Growth, Onboarding & Adoption

datadog; Amsterdam; Hybrid; EUR 60,000 - 100,000; Full time

Benefits offered by this job

Best-in-breed onboarding

MEDDIC sales training

Job summary

Datadog seeks a Customer Success Manager to drive onboarding, build strong client relationships, and identify growth opportunities across existing accounts. You will advocate for customers internally, emphasize value delivery, and ensure a positive experience throughout the lifecycle.

You will partner with sales to onboard customers, monitor usage for renewal risk, and collaborate with Support, Product, Finance and Legal to ensure optimal outcomes.

Qualifications

• 5–7 years of experience in a customer account facing role.
• Strong communication with attention to detail.
• Motivated by building long-term relationships.
• Able to influence with minimal guidance on upsell/cross-sell.
• Fluent German and experience with DACH customers.
• Excited to work in a dynamic, solution-focused environment.

Responsibilities

• Partner with the sales team to ensure smooth transition and onboarding experience
• Proactively build relationships with customers to create mutual trust
• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Skills

Customer relationship management

Verbal & written communication

German language proficiency

Upsell and cross-sell experience

Cross-functional collaboration

Job description

Datadog seeks a Customer Success Manager to drive onboarding, build strong client relationships, and identify growth opportunities across existing accounts. You will advocate for customers internally, emphasize value delivery, and ensure a positive experience throughout the lifecycle.

You will partner with sales to onboard customers, monitor usage for renewal risk, and collaborate with Support, Product, Finance and Legal to ensure optimal outcomes.